Standard Rates & Fees
I did not return 4 pieces of equipment and charged $276. What pieces of equipment were not returned?
What are Wifi Pods, $69 ea.
In OS, where can you update contact info?
What is Account & Service Location Overview > Update Contact Info Button.
Where can I view statements as a pdf on one page in CSG?
What is Billing ($), Statements Tab & Details.
Rochester is one market where this service is available.
What is Symmetrical Internet.
I want to get NHL Center Ice to watch my team, how much is the full season with monthly payments? I am inquiring on 10/07/2024.
What is 4 payments of $17.50.
$1.99 per number requested?
What is Paper Statement Reprint/Copy Fee.
Where in the ordering tab in OS can you see what current services they have?
What is the Services section, below the Ordering Overview.
In OS, customer wants to start a Seasonal Suspend. Where do I go to enter the Seasonal Suspension?
What is Ordering Tab > Seasonal Suspend button.
Customer has NY LIfeline Voice Bundled, how much are they charged after the credits have been applied?
What is $6.19
I just purchased NBA League Pass for the 2024 season, can I watch League Pass games on NBA.com?
What is yes.
Want to Change my Voice number, how much is it going to cost?
0.00
What is the Broadband Label Prompt.
I am seeing "Unknown Call Reason" in OS, where am I?
What is Call Reason Tab.
Disney +, ESPN +, MGM +, Paramount Plus and other streaming apps.
What is Seamless Entertainment.
I can either pay $149.99 one time or 4 payments of $37.50 for this package Spectrum offers.
What is MLB Extra Innings.
$12.00 Accessory offered by Spectrum for Apple TV?
What is the Spectrum Apple TV Remote.
In CSG, where do you go to enter an order?
What is the Work Order Flow icon (Wrench and Screwdriver).
I live at
210 Champlain Dr. Plattsburgh NY 12901
What two tv Channels from Montreal do I get?
What are
CBMT
CBFT
I am taking the family to Funtown Splashtown USA, Saco ME 04072. Can I use a Spectrum Wifi Access Point while there?
What is yes
University of Hawaii is my school, I want to watch their football games, do we offer a sports package for me?
What is yes, University of Hawaii Football 2024.
What is $100, $80, and $50?
Spectrum Internet:
GIG $100
Premier $80
Advantage $50
Where in CSG can I check on a past order?
What is the Order History Icon (clock).
Just visited Nubble Lighthouse, now taking the family to Fox's Lobster House in York ME, 03909. Do they have a Spectrum WIFI Access Point?
What is
Yes.
I have NHL Center Ice and want to watch my team while I am on the road. Can I watch Center Ice while away from my home?
What is no, Seasonal Sports Packages require one receiver to watch.
A huge baseball fan, I want to watch my team play when they are not on a national broadcast. Does Spectrum have a package for me?
What is yes, MLB Extra Innings.