Standard Rates & Fees
TV Select, Gig Internet W APD, 4 Wifi Pods, WiFi, 4 HD Receivers, 2 Apple TV 4K EIP, 3 Xumo (monthly)
How much before taxes & Broadcast Surcharge fee each month?
What is 303.98
89.99
112.99
12.00
54.00
20.00
15.00
In OS, where you can see pending Soft Disco & Hard Disco.
What is Billing Tab & Call Reason Tab
Where can I view the Billing Timeline for a specific account (OS)?
What is Call Reason Tab & Billing Tab ( Billing History Shortcut)
Customer calls their relatives out of country, what Home Voice add on would be great for them? How much as well.
What is Spectrum International Voice, $5.00
$10 of month for 15 months
What is Apple Tv 4K
Entertainment View Plus
Sports View
AMC +
Fox Soccer Plus
What is the total that the customer will be charged for these monthly?
25.00
10.00
8.99
10.00
53.99
What tool are you using to enter an outage credit? Customer is calling in after that fact. Bonus: What tab in OS do you go to access it?
What is Dashboard / Billing Section /Tasks/ Credit Calculator
In OS, customer wants to upgrade. Where do I go?
What is Ordering Tab
Customer has NY LIfeline Voice Bundled, how much are they charged after the credits have been applied?
What is $6.19
$16.00 per month, until the add-on is dropped.
What is MAX (HBO)
Standard Rate
1.TV Select Plus
2.Broadcast Surcharge fee
3. Gig Internet
4. (4) Wifi Pods
NO AUTOPAY
What is the total w/o taxes?
25.75 Broadcast Surgecharge Fee
94.99 TV Select Plus
117.99 Gig Internet
12.00 Wifi Pods
250.73
In OS, where can you see the dates for a Seasonal Hold?
What is Dashboard & Billing Tab under Shortcuts
$25.00 charge appears on a customers statement, what is it?
What is Return Item Fee/Non-Sufficient Funds (NSF) Fee
Customer lives in California and has lifeline voice (bundled). How much are they charged after all credits are applied?
What is $3.00
$3.00 per month, if not returned $69.00
What are WiFi pods
Customer has the following
(4) Receivers, (2) Apple Tvs EIP, (4) Wifi pods
How much do we charge for the equipment monthly?
4 * 13.50 54.00
2 * 10.00 20.00
4 * 3.00 12.00
86.00
What is Dashboard & Location Flagging (dashboard)
I live at
213 Caswell Ave,
Derby Line, VT
When will I be assessed a Late Fee?
What is day 78.
Customer lives in Bellflower, CA, are they able to do an instant upgrade available for Korean View?
What is yes
GEN8902 Spectrum TV & International Channels
$7.00 per month, until dropped.
What is MGM +
I did not return (4) Digital receivers, (1) Wifi Router, (1) Modem and (3) Wifi pods. How much am I going to be charged for unreturned equipment?
$730.00
$97 per Receiver 388
$59 Modem 447
$76 Router 523
$69 per WiFi Pod 730
In OS, where can we check and compare channels a customer has? Where is it located as well.
What is Spectrum Entitlements Tool > via Tools Tab
I live at
44 Tansy Ln, Gabriels, NY 12939
What is the closest Spectrum Store so I can return my equipment?
What is
Spectrum
488 Broadway
Saranac Lake, NY 12983
Spectrum One Stream includes one year free of what pricing type of Xumo?
Service Fee Model
Soccer fan pays $10 extra month
What is Fox Soccer Plus