ISMS
FULL FORM OF FERA
Fraud Enforcement and Recovery Act
How to raise an Information Security Incident in Compliance Tracker
Via Touch, Helpdesk> ISMS Violations.
What is the eligibility of Paternity Leave
Male employees who have completed 80 working days in a period of 12 months are eligible to a maximum of 5 days of paternity leave
Performance Metrics ON PRODUCTION
Red: <90% - NI Amber: <95% to =90% - PME Green: >=95% to <=100% (CME) Green: >100% (AE)
Designated Safety zones for Sector 74- IXC
2nd Floor
4th Floor
5th Floor
6th Floor
All Coronis Health workforce members are responsible for protecting electronic health information from unauthorized:
Access – Alteration – Deletion – Transmission
INFORMATION IS CLASSIFIED AS
CONFIDENTIAL
INTERNAL
PUBLIC
What are the designated Break Timings as per the policy:
Break Hours cannot exceed more than 1 hour during the day.
Performance Metrics for Quality: AR
Red: <90% - NI Amber: <95% to =90% - PME Green: =>95% to <98% (CME) Green: >=98% (AE)
Any violation of the Safety Zone guidelines will result in a
Rs. 5000/- fine and may lead to suspension or both.
What if Information Security gets breached?
Loss of Customer Confidence
Reputation Loss
Loss of Goodwill
Financial loss
Define Eaves Dropping, how can we avoid this.
If someone overhears you while you are discussing confidential information without your knowledge or consent.
Measures to avoid:
Project details and client information are confidential • Do not discuss these details in public places • Relevant information should be available only to relevant people
Calculation of Permission and Half day leave, Kindly brief about the process
1.Employees are required to strictly adhere to shift timings set for your process in the HRMS system
2.If on any occasion an employee comes late to office beyond 1hr and up to maximum of 3hrs, the system will record such late coming as ‘Permission’. If an employee is late beyond 3hrs, the system will mark half day leave by default
3.Permission (up to 3hrs) will be allowed up to 2 times in a calendar month. From the third occasion, it will be considered as half day leave.
What is the frequency for releasing RAG Report, what is the source data for production
: RAG reports are released on Bi-weekly and monthly basis from OPEX.
Source : Timesheets on Touch application.
Using the Appraisal ratings from Step 1 & Grouping from Step 2, employees are categorized into which following Performance Band
High Performer (HP)
Above Average Performer (AAP)
Average Performer (AP)
Below Average Performer (BAP)
Low Performer (LP)
How Can one Best Protect PHI or Other Protected Data?
Adhere to all Coronis Health’s password requirements and policies
Adhere to all Coronis Health’s email requirements when sending or transmitting information or data to an external party
Define Social Engineering, how to overcome this .
If someone uses their personal relationship (friend/ peer/ superior) to gather confidential information
Measures to avoid:
• Do not discuss sensitive information or details with people if it not relevant to them • Even if they are yourfriends
DEFINE OPEX
The Operational Excellence department in our organization is responsible in emphasizing continuous improvement across all business functions through governance and automation optimizing the business outcomes.
We aim at exceeding customer satisfaction through ongoing improvement in processes by increasing efficiency, quality and reducing waste and cost by driving excellence in decision making.
TEAMS INVOLVED IN MANAGING THE BENCH PROCESS
Work Force Management (WFM) – primarily responsible for managing the Bench movements which includes primary, secondary project allocations and the Bench Pool creation.
Learning & Development – Will be responsible for any kind of upskilling training that may be identified for the employees.
Operations – Operations leaders will work with the WFM team to move associates to and from the Bench.
How many times an employee can be placed on PIP in 6 months.
2 Times, Beyond the second PIP within six (6) months, the employee needs to be referred to HR for further actions.
Coronis Health deals with sensitive information such as:
Patient information (Social Security Number, Name, Date of Birth, Credit Card, Driver License, etc.)
Client information (Credit Card, Project Details, etc.)
Company information (Project names, Employee codes, Access codes, Usernames, etc.)
what is a Red Flag
is a practice or specific activity that indicates the possible existence of Identity Theft
Types of Leave & How many Casual Leave, Sick Leave & Privilege leave are credited
Privilege Leave ▪ Casual Leave ▪ Sick Leave ▪ Maternity Leave ▪ Paternity Leave ▪ Bereavement Leave ▪ Compensatory Off
Casual Leave: 6 days per annum
Sick Leave: 6 days per annum
Privilege Leave : 12 days per annum
WHAT ARE OTHER NON-SEXUAL WORKPLACE HARASSMENTS
1.Negative comments regarding an employee’s age when referring to employees 40 and over.
2.Derogatory or intimidating references to an employee’s mental or physical impairment
3.Yelling or screaming, using offensive languages, or humiliating irrespective of whether it is in front of the victim or on the floor with no target
4.Physical conduct against employees/employees irrespective of the reasons
5.Spreading gossip or false, malicious rumors about a person with an intent to cause harm.
An employee may be mapped to the Bench for the following reasons:
1. When the project/client that the employee was previously assigned undergoes a structural, volume, or agreement expiration or dissolution.
2. Employee is hired to create a Talent pipeline for upcoming business opportunities.
3.Automation or other efficiency exercises.
4.When a female employee proceeds on Maternity Leave, the employee will be assigned to Bench ML.