H&T
It is important for hotel employees to wear disposable gloves when emptying trash containers to
A. prevent damage to the floors and furniture.
B. avoid direct contact with sharp objects and bacteria.
C. reduce the risk of inhaling dangerous fumes.
D. decrease the risk of security breaches.
B. avoid direct contact with sharp objects and bacteria.
Wingo's sells the products it produces through its own catalog, which is a form of ___________ distribution.
A. direct C. middleman
B. indirect D. industrial
A. Direct
Information technology has dramatically improved supply chain management capability by creating a seamless distribution process for matching
A. inventory needs to distribution centers.
B. inventory needs to customer requirements.
C. costs with expenses.
D. customer requirements with product innovation.
B. inventory needs to customer requirements.
To be successful in a work environment, an individual leading change must
A. have management experience.
B. be able to encourage teamwork.
C. have a desire to get promoted.
D. demand others to accept change.
B. be able to encourage teamwork.
Avoiding the use of slang falls under which guideline for dealing effectively with people from different
cultures?
A. Expect differences to arise.
B. Show respect.
C. Strive to communicate clearly.
D. Be patient.
C. Strive to communicate clearly.
Sally wants to incorporate her company and contracts a law firm to handle the legal aspects of the
process. This is an example of
A. outsourcing. C. staffing.
B. exporting. D. designating.
A. Outsourcing
ABC Corporation recently held a series of executive meetings where company leaders discussed several “big-picture” questions about the business's future. These questions included “Is the company headed in the right direction?” and “Is the company likely to experience long-term success?” Which primary business activity were the company leaders a part of?
A. Financial analysis C. Human resources management
B. Strategic management D. Information management
B. Strategic management
Before sending a professional email message to a business associate, a businessperson should
A. proofread the message for spelling and grammatical errors.
B. code the message's importance as “high priority.”
C. make sure that the message is typed in capital letters.
D. insert a vague statement in the message subject line.
A. proofread the message for spelling and grammatical errors.
Which of the following is a true statement regarding the relationship between customer service and the
hospitality and tourism industry:
A. Business success or failure depends on customer service.
B. Customer service is important, but less so than price.
C. Customer service cannot be taught through training.
D. Greater customer satisfaction leads to lower revenue.
A. Business success or failure depends on customer service.
Finemart's bookkeeper journalizes the business's income and expenditures at the time they occur even if
no money changes hands at that time. Finemart uses the __________ accounting method to record
transactions.
A. cash C. managerial
B. accrual D. tax
B. Accural
Which of the following statements is true of retirement plans:
A. Employees cannot access their own contributions prior to retirement.
B. A 401(k) is a type of defined contribution retirement plan.
C. Retirement plans are only necessary for older employees.
D. Employers are legally required to offer retirement plans.
B. A 401(k) is a type of defined contribution retirement plan.
One of the major reasons that companies strive to have the most optimized supply chain is to
A. Increase inventory
B. Increase suppliers
C. Eliminate defects
D. Lower costs
D. Lower costs
Which of the following security measures is often found in lodging establishments:
A. Property management system
B. Radio frequency tags
C. Metal detectors
D. Electronic key cards
D. Electronic key cards
Ashley owns a small hardware shop. Every month, she reviews her inventory lists to see which products
are popular and which are not. Using this information, Ashley is able to order the appropriate amount of
each product for her store. This is an example of the importance of
A. ignoring inventory when ordering. C. stocking a diverse array of products.
B. over-purchasing certain products. D. monitoring internal records.
D. monitoring internal records.
The Six Sigma model involves continuously implementing activities that
A. improve quality and reduce inefficiencies.
B. promote consistency and eliminate resources.
C. stimulate revenue and lessen decision-making.
D. influence regulation and decrease outputs.
A. improve quality and reduce inefficiencies.
Which of the following elements are needed to determine the future value of money that is placed in a savings account for one year:
A. Interest rates and annual income
B. Quarterly wages and principal amount
C. Late fees and insurance rates
D. Principal amount and interest rate
D. Principal amount and interest rate
A gas station sells close to the same amount of gas every month, even if the price of gasoline goes up or
down. This is because demand for gasoline is
A. inessential.
B. elastic.
C. discretionary.
D. inelastic.
D. inelastic.
Which of the following statements regarding corporate governance is true:
A. All companies need a board of directors to perform corporate governance.
B. Small organizations do not need corporate governance.
C. Corporate governance can benefit organizations of any size.
D. Large companies are better at monitoring corporate governance.
C. Corporate governance can benefit organizations of any size.
When a business sets up a Facebook account to communicate with its existing and potential customers,
what technological tool is it using?
A. Affiliate advertising C. Just-in-time marketing
B. Broadcast media D. Social networking
D. Social networking
Frederic used to own the only pizza place in town—until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?
Wrongful interference
Unfair competition
Copyright infringement
Disparagement
D. Disparagement