First question you ask yourself before you walk in your customers door?
Do I have all the business?
100
What does the Procurement Department Purchase?
All Non-Cigarette Items
100
By size, how do we rank nationally for c-store distributor?
What is 3rd
100
What kind of data does the Smart Process Use
Consumer purchases data to insure best selling items.
100
What time must All priority load orders must be transmitted by?
What is 10AM
200
Name of the report that you should review prior to sales call?
Customer Overview Report
200
What is "The Supply Chain"
A supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.
200
What is the name of our 2 largest chains
What is Speedway and Circle K
200
How many chains have gone through the smart process?
What is 67
200
What are the 3 thing Transportation emails Customer Service & Transportation Management with?
i) Delayed Route
ii) Customers on Route
iii) Length of Delay
300
First thing you do after you walk into your customers store?
Find the decision maker and greet
300
How Much in total Fees and Funding do we recieve?
$29,750,000
300
This is the Executive VP of Sales
Who is Al Palma?
300
What are the 3 things the Gap Analysis performs?
Measure Gap of Top Items by Category
Quantify Dollar Impact of Lost Sales
Push Out Report Identifying Opportunities by Store
300
Who approves special if Customer has A or B ranking?
CSM Approves and emails Transportation
400
Name 3 of the expected items to be presented?
i. Any area we do not currently supply
ii. Monthly Marketing Focus Programs
iii. Local Plant Focus Programs
iv. Continue to sell previously presented programs, by answering all of the owner’s concerns
v. Begin selling RCS’s next best fit of Big 8 Programs validated by DSM
vi. Sell/Execute Gap Analysis
vii. Liquidation List
400
Who will be the executors and will determine the success of a marketing plan
Us (The Sales Team)
400
Name 3 operational errors a customer could receive on their delivery
What is:
Mispick
Shortage
Damaged on delivery
400
What is the Gap Analysis Value? (By Percentage)
What is 8.6%
400
If Customer agrees with delivery date and time who emails confirmation?
Customer Service
500
What are 2 of the reasons you need to notify your DSM after a sales call
i. Customer being courted by a competitor
ii. Delivery issues
iii. Pricing required to gain more business
iv. Any significant change to store’s normal operations - shelves are empty, pumps closed, etc..
500
What are the 3 legs of the stool?
1. Market Share
2. Center Store Sales
3. Margin
500
This is the year Eby was founded
What is 1887?
500
Exact yearly dollar amount in new profits we have seen from our customers on the Smart Process
What is $4,242 in NEW PROFIT
500
All video reviews should be completed within how many hours of the customer’s call/request?