Terminology
Never use this word, during sales conversations
Free
What is Yield?
Percentage (%) of orders that are actually activated
In Optik TV, Amazon Prime is considered a _________ selection.
Theme Pack
Who is the best mobility provider for customers who want to call internationally?
Koodo
True or False: Customers who sign up for a SECURE+VIDEO package own ALL of their equipment
False - they only rent the "included" equipment
What are the 3Rs
Relate
Repeat
Resume
Other than the customer's name & ID, what is needed for any credit check?
Date of Birth
Home Phone comes with ___________ calling.
Unlimited Local
How fast is 5G+ data?
up to 2 GBps
Which product is based on customized equipment and subscriptions?
SH+
What is the difference between Passive & Assumptive questions?
Passive = Open-ended questions
Assumptive = ", right" & either/or questions
What is DOG RATE?
Percentage (%) of orders cancelled AFTER activation
Telus uses a _______ line, while Shaw/Rogers used a _________ network.
Telus uses a DEDICATED line, while Shaw/Rogers used a SHARED network.
What data speed does Koodo offer?
4G
Which Package comes with the Security Starter Kit, a choice of camera, and 3 pieces of smart automation?
Control Plus Video
We MUST get the customer's consent, by using this term, while taking their ID
Credit Check
If we have sold a customer multiple products, what is the most important thing for us to detail to a customer during Terms & Conditions?
Itemized Pricing
What is the fastest speed available on Telus copper lines?
150 MBps
What is the activation fee for mobility?
$80 per line
How long are SHS contracts?
3 or 5 years
What is "proration?"
The customer's first bill will include charges for: partial first month + total of second month
What is "Soft Closing?"
Processing an order without the customers fully-informed and definitive "yes"
In what package does Telus offer the Knowledge Network (K:) and PBS?
Core Package
If a Telus mobility customer wants a new plan, what can we sell them?
Only an additional line for the household
What comes in the pre-built SH+ Premium package?
Outdoor Camera
Smart Door Lock
2 Smart Plugs
2 Smart Bulbs