Terminology
Never use this word, during sales conversations
Free
What is Yield?
Percentage (%) of orders that are actually activated
In Optik TV, Amazon Prime is considered a _________ selection.
Theme Pack
Who is the best mobility provider for customers who want to call internationally?
Koodo
What is the difference between Secure and Secure Plus Video?
Secure Plus Video comes with a camera
What are the 3Rs
Relate
Repeat
Resume
Other than the customer's name & ID, what is needed for any credit check?
Date of Birth
Home Phone comes with ___________ calling.
Unlimited Local
How fast is 5G+ data?
up to 2 GBps
If a customer rents their home, what is the only package we can set them up with?
Smart Automation Plus (SAP)
What is the difference between Passive & Assumptive questions?
Passive = Open-ended questions
Assumptive = ", right" & either/or questions
What is DOG RATE?
Percentage (%) of orders cancelled AFTER activation
What are the two benefits of Telus Purefibre?
Dedicated Line
Symmetrical Speeds
What data speed does Koodo offer?
4G
Which Package comes with the Security Starter Kit, a choice of camera, and 3 pieces of smart automation?
Control Plus Video
We MUST get the customer's consent, by using this term, while taking their ID
Credit Check
If we have sold a customer multiple products, what is the most important thing for us to detail to a customer during Terms & Conditions?
Itemized Pricing
What is the fastest speed available on Telus copper lines?
150 MBps
What is the activation fee for mobility?
$70 per line
How long are SHS contracts?
3 or 5 years
What is "proration?"
The customer's first bill will include charges for: partial first month + total of second month
What is "Soft Closing?"
In what package does Telus offer the Knowledge Network (K:) and PBS?
Core Package
If a Telus mobility customer wants a new plan, what can we sell them?
Only an additional line for the household
What comes in the Security Starter Kit?
2 Door/Window Sensors
1 Motion Sensor