communication
__is effectively the basis of all long-lasting relationships with clients and coworkers
a. Management
b. communication
c. training
communication
The best way to understand others is to begin with a firm understanding of __
a. business
b. yourself
c. the brain
yourself
What is the very first thing you should do when meeting a new client?
a. sanitize your work area
b. wear a smile
c. prepare your client for service
wear a smile
how much time should you schedule for a consultation with a first-time client?
a. 5-15 minutes
b. 15-20 minutes
c. 45-60 minutes
5-15 minutes
When you help the client select a style that is reflective of their body shape and entire lifestyle, you are subscribing to the ___concept
a. big picture
b. total look
total look
the most important communication you will have with your clients is a(n)___which will help you to determine the clients needs and achieve the desired results
a. client consultation
b. sales pitch
c. open house
client consultation
what tool should you use to put your clients at ease about your technical abilities
a. style book
b. personal portfolio
c. letters of recommendation
personal portfolio
listening to the client and then repeating in your own words what you think the client is telling you is known as___
a. repetitive feedback
b. reflective listening
reflective listening
____clients can greatly affect the shops and flow, causing setbacks in the appointment calendar as well as making beauty professionals late for other services
a. scheduled
b. tardy
tardy
when is it appropriate to argue with clients
a. when they are late
b. when they arrive on the wrong day
c. absolutely, unquestionably never
absolutely, unquestionably never
if a client is dissatisfied with a service what is one of the first steps you should take
a. try to minimize the problem
b. ask for specifics
c. talk to a attorney
ask for specifics
as your interact and communicate with fellow coworkers, remember to treat everyone with__
a. respect
b. competitiveness
c. scrutiny
respect
in dealing with conflicts that may occur between your coworkers it is important to
a. get involved
b. take sides
c. remain neutral
remain neutral
when bringing issues or problems to your supervisor or manager, it is important to ____
a. act authoritatively
b. be a problem solver
c. name the people involved
be a problem solver
a proactive method for moving toward a successful career is to approach your employee evaluation sessions with a ___
a. defense if needed
b. positive attitude
positive attitude
which of these is considered a legal document
a. intake form
b. release statement
c. service record
release statement
what is a good description of a client who should be scheduled at the end of the day
a. someone who is habitually late
b. someone who is often rude to the staff
someone who is habitually late
body language is ___
a. the set of scientific terms used for describing the body
a. any terminology the client uses to describe the body
b. nonverbal communication such as crossing your arms and frowning
nonverbal communication such a as crossing your arms and frowning
what is true listening
a. it accomplishes less than talking
b. it is the best relationship builder
it is the best relationship builder
a ___is also known as a client questionnaire
a. beauty review
b. intake form
c. consent form
intake form
why is customer service important in beauty and wellness professions
a. it is central to success
b. it is not important to beauty and wellness professions
it is central to success
which is the best example of constructive criticism
a. guidance offered by supervisors to improve your job performance
b. comments you make about how other beauty professionals do their jobs
guidance offered by supervisors to improve your job performance
you should be attentive with all clients
a. in order to sell them products
b. because all clients are different
because all clients are different
why should client consultations be performed with as much privacy as possible
a. because they are embarrassing
b. to avoid breaches of confidentially
to avoid breaches of confidentially
the review step is the most critical of the consultation process because
a. clients don't pay attention until the end of the consulttion
b. it ultimately determines the services you will perform
it ultimately determines the services you will perform