Powers
Trust between customers and Costco's product quality because of curated selection and testing
What is expert power?
Employees when they convert their powers into actions
What is politics?
Costco's priorities
Costco's major competitor
What is Sam's Club?
Personal power a heart surgeon has.
What is expert power?
Costco's high wages and generous benefit, used to motive employees
What is reward power?
Costco uses thing to maintain DEI policies.
What is political skills?
Moving from entry level positions to managers.
What is growth?
Sam's has that Costco doesn't
What is...
Scan and go
Lower membership fees
Order and pickup
Creation of dependence.
What is importance, non-sustainability, and scarcity?
Power is shown when Costco uses authority to set strict pricing and packaging rules for suppliers
What is legitimate power?
Costco avoids _______ to stay clear of partisan politics.
What is political behavior?
Costco eliminates this type of behavior between managers and employees
What is favoritism?
Costco uses this to help grain feedback from employees, Sam's is more corporate central
What is consultation?
Effectiveness of ingratiation.
What is least effective?
Least common at Costco, they avoid fear-based management
What is coercive power?
Person does what they can to support goals by putting selfless efforts to benefit organization
What is politicking?
Costco's rewards handed to employees for their hard work
What is merit-based?
Costco's reputation on products vs Sam's in expert power creates...
What is customer's trust?
Upward influence we can have on our professor
What is rational persuasion?
Employees follow experienced managers because of skills and credibility.
What is referent power?
This approach causes more employees to engage in politicking
Zero-sum approach
Costco constant need to improve
What is organizational effectiveness ?
The ways Costco gains expert power in products but Sam's does not do
What is sourcing, testing, and quality control?
Power used by Oklahoma University student for arguing about her essay score.
What is coercive power?