Welcome to Costco.com
Current CEO of Costco.
What is Craig Jelinek?
What form do you fill out when having computer issues?
What is CC Tech Ticket?
When a member calls regarding their order, before making any changes or giving information out what must you do?
What is confirm who you are speaking with, and the billing/shipping information on the order?
How long does a member have for self service cancellation?
What is 1 Hr?
What is the name of this training room?
What is South beach?
Majority of Costco's profit.
What is Membership fees?
Is 'The Fruit Company' a Commerce Hub (C-HUB) Vendor?
YES!
When pulling up a member's orders in OMS, what information in the PO/Picktickets area will help you understand if the item is shipping directly from a vendor(PO#)? (Select 2)
What is EDI and Vendor name?
Do we send a SR to T2 Cancels/Redirects when submitting a C-HUB cancellation request?
NO!
Trainers
What is Jovan and Amberlee?
Reaching the Mini Ops and OPST teams.
What is Chat?
List the pathway to locate the Ecommerce SOP's.
What is Agentpage > Knowledge Base > Ecom Procedures?
8. Do we place manual orders for non-members?
NO!
After just the pick ticket is cancelled, what is the status of the entire order?
What is Active?
Hire date?
What is 04/14/2020?
6 Supporting Departments.
What is Returns, C-Team, Tax Department, Operations, LP, Buying Team?
When chatting the Tier 2 appliance team, what particular vendors do they handle?
What is AMS, Duro, GE, LG Appliance, Samsung Appliance, Whirlpool?
5. When pulling up a member's orders in OMS, what information in the PO/Picktickets will help you understand if the item is shipping directly from a Costco.com facility (Depot Picktickets)? (Select 2)
What is SPC, Depot Number (171 Sumner, WA) and CWT?
When cancelling an order; the PO/Pick ticket has been generated and shows active, what is the next thing you should ask yourself?
Is the item shipping from a depot or vendor?
Class Rules.
What is NO food, NO electronics, RESPECT each other and be on time?
Costco's Code of Ethics.
What is Reward our shareholders, Obey the law, Take care of our members, Take care of our employees, Respect our suppliers?
What main areas will show you back order information? (Choose 3)
What is OMS, Member Notifications list, Back order item information list?
Member calls for a phone order because he is unable to use 2 credit cards on the site. He needs this $500 TV but there is not enough on one card--what should you advise the member?
Advise the member they may place an amount on a Costco Cash Card and use the cash card with the other credit card in the checkout?
When cancelling an order from CWT, what is the process you should follow?
In OMS, attempt to cancel the pick ticket. If unsuccessful create a T2 Cancellation SR?
How long should you be an employee to acquire PTO?
What is 6 Months?