Welcome to Costco
Who is the current CEO of Costco?
Who is Craig Jenelik?
For what issues will we be reaching out to our C-Team?
What are website issues?
When your computer is having issues, which form do you fill out?
What is a CC Tech Ticket?
When is it acceptable for us to provide our members the Vendor Contact phone numbers? (Pick 2)
What is:
1. When the phone number is toll free and the member request it?
2. If the vendor contact states it's ok to provide to members?
How many quick links are found on SOP Homepage?
What is 14?
As of 2019, how many Costco locations are there?
What is 785?
Which 2 Oracle Forms are submitted to communicate with our Returns Department?
What is:
1. Excessive Returns form
2. Returns form
What is the pathway to locate the Ecommerce SOP's?
What is Agentpage > Knowledge Base > Ecom Procedures?
2. How does the vendor Tonusa process replacement parts?
What is you must send your request to T2?
How many members have delay notifications on 8/12/20?
What is 7?
With every call you take, what must you ask yourself in regards to resolving our members issues?
What is the optimal outcome for our member?
Name 3 specific issues our Loss Prevention department handle?
What is:
*Pre-authorization removal requests on certain credit cards
*Suspicious orders or fraud
*Declined order inquiries
*Held order inquiries
*Charges the customer doesn't recognize
*Something with the member or order doesn't look or feel right
In the Member Service Center Team List, what tab would you locate the Ecom POD list for Yakima?
What is YAK- Ecom Pods?
Is 'The Fruit Company' a Commerce Hub (C-HUB) Vendor?
What is Yes.
What is the script for transferring a change of address request to T2?
What is “I have submitted an address change request to our resolution team. Our goal is to have our resolution team contact you within the next 2 business days via email to provide an update on your request”?
5. Where does the majority of Costco's profit come from?
What is Membership Fees?
If a member claims fraud on their account, which supporting department should we get in contact with?
What is OPST Team?
Which pathway will take you to the Issaquah Ecom Pods list?
What is Agentpage >Knowledge Base> Call Center Contacts > Member Service Center Team Lists?
A member is requesting an exchange for the vendor Essendant Beyond Essential. You find that the order is under 60 days, how would you process the exchange?
What is Key an RA for exchange?
12. When sending a DELL issue to Tier 2, what is really important to include in your service request?
Name all 3.
What is:
1. Specify the issue
2. Service Tag number
3. Member Shipping & Contact information
What is Costco's Code of Ethics?
Name all 5.
What is:
1.Obey the law.
2. Take care of our members.
3. Reward our shareholders.
4. Take care of our employees.
5. Respect our suppliers.
What are the 6 Supporting Departments?
What are:
1. T2
2. Returns
3. Tax Department
4. E-commerce Buying Team (Buying)
5. Loss Prevention
6. C-Team
144 Ceva orders were ship-confirmed with invalid tracking info. What were the affected dates and when was this last updated?
What is 08/31-09/10; last modified 09/11/2018?
What phone number can we provide our members for GE (General Electric) Appliances?
What is 1-855-426-7843?
8. When chatting the Tier 2 appliance team, what particular vendors do they handle?
Name all 6.
What is:
1. AMS
2. DURO
3. GE
4. LG Appliances
5. Samsung Appliances
6. Whirlpool