The Ways We Do Business
Obey the Law, Take care of our Members, Take care of our Employees, Respect our Suppliers, Reward our Shareholders
What is the code of ethics?
Giving someone the authority to do something
Empowering Employees
Communication style that includes being outspoken, making quick decisions, being approachable, and people oriented
What is Expressive?
Majority of time spent with productive employees, remaining time spent between marginal production employees and high production employees
What is the 80/20 rule?
Where is the Costco corporate headquarters located?
Issaquah, Washington
What are the six rights of merchandising?
Giving a task to an employee
What is delegating?
Communication style that includes being strict, logical and rational, and being direct
What is Bold?
Something that is specific, measurable, achievable, relevant, time-bound
What is a smart goal?
Where is the smallest Costco located?
Juneau, Alaska
Business element that support's company growth plan by encouraging employee to pursue Costco career and provides management tools
What is the Rothman Workplan?
Unconsciously incompetent to consciously incompetent to consciously competent to unconsciously competent
What is the learning process at Costco (four levels of competence)?
Communication style that includes careful decisions, being fact oriented, and being logical
What is Technical?
Annual reviews, coaching logs, daily coaching and feedback.
What is Supervisor Toolbox?
When was Costco founded?
1983