Way we do Buisness
These five articles do set forth the very substance of Costco:
(Obey the Law, Take care of our members, Take care of our Employees, Respect out Suppliers, Reward our Shareholders)
What is thee Code of Ethics
These descriptors are all examples of _________
-Education -Nationality -Gender -Culture -Hobbies -values
-Background -Age -Religion
What is Diversity
Bold, Expressive, Sympathetic, and Technical be all components of this manner of framework or system;
What are the 4 "BEST" Communication styles
This document is a framework whereby employees may make provision and plan ahead for their future within the service of Costco;
(This document is a framework for employees to plan ahead for their future with Costco;)
What is the career development plan
A positive __________ is a most vital part in the proper working together of folk within any manner of place or fellowship;
(Positive _________ is a vital component in effectively collaborating in any environment)
What is Attitude
These be all examples of dutiful service and good conduct;
(- Greeting, smiling, and assisting - Ensuring boxes are available - Keeping are clean -Maintaining sense of urgency These are are all examples of)
What is Member Service
DAILY DOUBLE - DOUBLE POINTS
This famed and storied item hath had its price guarded and held fast by every chief ruler of Costco Wholesale, from age to age;
(This legendary item has had its price protected by every CEO of Costco Wholesale)
What is the $1.50 Hot Dog
Akin unto sympathy, this is an important skill that a supervisor ought to show forth and exhibit;
"To walk a mile in someone else's shoes"
(Similar to sympathy, an important skill for a supervisor to exhibit)
What is Empathy
Goals, Roles, Information, and People, these be the four parts contained within this strategy of management.
(Goals, Roles, Information, and People are the 4 parts in this management strategy)
What is the GRIP Checklist
This policy is set forth to ensure that all employees may feel at ease and without fear in communicating with the management of Costco;
(This policy helps to ensure all employees feel comfortable communicating with Costco management)
What is the Open Door Policy
To unceasingly furnish unto our members wares and services of goodly quality, at the lowest prices that may be had.
By what name is this decree called?
(To continuously provide members with quality goods and services at the lowest possible prices. What is this statement referred to as)
What is the Costco Mission Statement
The instrument that overseers do employ to give timely and steadfast counsel and feedback;
(The tool that supervisors use to provide timely and consistent feedback.)
What is the Employee Performance Review
Giving of signals without speech, and a most important part of communication;
What is body language
This action doth discourage employees from reporting breaches, from making use of the Open Door Policy, or from taking part in any inquiry or investigation;
(This action discourages employees from reporting violations, using the Open Door Policy, or participating in an investigation)
What is retaliation
Trust, Support and Recognition, Coaching, Teamwork Agreements, and Job Skills
What is the People Checklist
This practice doth entail the surety that wares do meet a set of ordained conditions,
to wit: the rightful place, the proper time, and the due measure of quantity;
(This practice involves ensuring product meets a list of criteria, including correct location, time, quantity)
What is the 6 Rights of Merchandising
Directing of resources and personnel to the most fitting manner for the task at hand is an example of what manner of leadership strategy?;
What is Delegation
______ _________ is the making of earnest effort to retain and understand the tidings and speech that be communicated, rather than merely “hearing” them with the ear alone.
(________ _______ is making an effort to retain and understand information communicated, rather then just "hearing" it;)
What is Active Listening
Staying calm, giving ear with patience, showing due concern, and fixing one’s mind upon the matter itself rather than upon persons, be all important parts of a sound manner of _______ _________
(Staying calm, listening, showing concern, and focusing on the objective rather than individuals are important components of ______ ______)
What is Problem Solving
One who doth communicate well, keepeth order, carrieth themself with professionalism, instructeth others, is inclusive in spirit, and doth follow through unto completion;
(Someone who: Communicates, is Organized, is Professional, Teaches, is Inclusive, and Follows up)
What is a an Effective Leader
This guideline doth set forth the chief manner in which Costco doth take on new folk into its service, and doth also shape and nurture those already in its employ.;
(This guideline offers the main approach to which Costco hires new personnel, and develop existing employees)
What is the Rothman Workplan
This acronym doth aid folk in the fashioning of goals, grounded upon five measures that encompass fruitful and effective growth.
(This acronym helps individuals create goals based on 5 metrics encompassing effective growth)
What is S.M.A.R.T.
DAILY DOUBLE - DOUBLE POINTS
This legendary Costco staple item was first brought forth and introduced in the year of our Lord 1985;
(This legendary Costco staple item was introduced in 1985)
What is the $1.50 Hot Dog
This tool is ordained to mend and better the performance of employees, with intent to teach and guide rather than to chastise or punish;
(This tool is to help fix employee performance in hopes to teach rather than discipline)
What is a Counseling Notice (CN)
Reggie Richards made this statement, which doth set forth in brief the great importance of working together in collaboration;
(Reggie Richards made this statement, which sums up the importance of collaboration;)
What is "None of us is as smart as all of us"