Code of Ethics
On membership: We will refund your membership fee in full at any time if you are dissatisfied.
On merchandise: We guarantee your satisfaction on every product we sell, with a full refund.
Exceptions: televisions, computers, major appliances, touchscreen tablets, cameras, camcorders, MP3 players and cellular phones must be returned within 90 days of purchase for a refund.
What is the Costco return policy?
To continually provide our members with quality goods and services at the lowest possible price.
What is Costco's mission statement?
Specific, measurable, achievable, results oriented, and time limited.
What is a smart goal?
Setting a measurable time frame to complete a job.
What is a minute task?
This food item has remained at the same price since 1985.
What is the hot dog and soda combo?
Honoring all commitments, and protecting the property assigned to Costco.
What is respecting our suppliers?
The right merchandise, in the right place, at the right time, in the right quantity, in the right condition, at the right price.
What are the six rights of merchandising?
A tool used to acknowledge strengths, correct behavior, and teach employees.
What is an employee performance log?
A discussion with a group of employees that covers new information, goals, and important dates led by a supervisor
What is a splinter meeting?
2000
What year did Costco Travel launch?
A plan used to create goals and the action steps needed to reach them.
What is a career development plan?
Offer products at a low mark up, simplify packaging, and sell in larger quantities.
How does Costco keep costs low?
You decide
Collaboration
Follow procedures
You yield
What are the four approaches to problem solving?
Appreciation
What do employees want most from their work?
157,000
How many chickens are sold worldwide every day?
An annual evaluation of performance and practices that highlights the employee's strengths and offers constructive criticism.
What is an employee review?
The right people, the right environment, the right training, the right compensation, the right programs, and the right opportunities.
What are the six rights of people?
Goals, Roles, Information, and People
What is GRIP?
An instrument which helps you determine and understand your general personality patterns.
What is my BEST profile?
Employee of the Month
What film was shot in a Costco?
A plan to help develop careers, recruit employees, orientate new hires, and encourage diversity.
What is the Rothman work plan?
Doing the right thing, treating your employees right, teaching, and providing exceptional member service.
What is Costco culture?
Giving responsibility, authority, and accountability.
What is delegating?
Encourages transparent communication between employees and managers, allowing concerns, feedback, or ideas to be freely shared.
What is the open door policy?
Launched in 1995, the brand takes its name from the original location of Costco's corporate headquarters.
What is Kirkland Signature?