THE WAY WE DO BUSINESS
TO CONTINUALLY PROVIDE OUR MEMBERS WITH QUALITY GOODS AND SERVICES AT THE LOWEST POSSIBLE PRICES
IN ORDER TO ACHIEVE OUR MISSION WE SHALL DO SO WITH THE FOLLOWING FIVE RESPONSIBILITIES IN MIND
OBEY THE LAW
TAKE CARE OF OUR MEMBERS
TAKE CARE OF OUR EMPLOYEES
RESPECT OUR VENDORS
REWARD OUR SHAREHOLDERS
WHAT IS THE COSTCO MISSION STATEMENT?
OBSERVE
PUT THINGS INTO ACTION
PROVIDE GREAT QUALITY LEADERSHIP
BE A GOOD COMMUNICATOR
WHAT DESCRIBES THE ROLE OF A SUPERVISOR?
BOLD
EXPRESSIVE
SYMPATHETIC
TECHNICAL
WHAT ARE THE PERSONALITY TRAITS IN THE
“BEST PROFILE”?
1. Start with a positive.
2. Constructive criticism.
3. End on a positive.
What is the Sandwich Method?
Any action that discourages an employee from using our open door policy
What is Retaliation?
MERCHANDISE
PLACE
TIME
QUANTITY
CONDITION
PRICE
WHAT ARE THE SIX RIGHTS OF MERCHANDISING?
WHAT CAN YOU SEE
(COLOR)
WHAT MIGHT YOU SEE
(DISABILITY)
WHAT CAN’T YOU SEE
(EDUCATION)
WHAT IS THE DIVERSITY ICEBERG?
REMEMBER:
“STAY OUT OF THE SOUP”
EMPATHY
WHAT IS A COMMUNICATION SUPERPOWER?
The type of performer that we should be spending most of our time with. (The 80/20 rule)
What are high performers?
A skill we use to help foster good conversations and growth between employees (mainly with our ears more than mouth)
What is Active listening?
RECRUITING
INTERVIEWS AND HIRING
NEW HIRE ORIENTATION
DIVERSITY AND INCLUSION
PERFORMANCE REVIEWS
CAREER DEVELOPMENT
WHAT IS THE ROTHMAN WORKPLAN
RON ROTHMAN
SPECIFIC
MEASUREABLE
ACHIEVABLE
RESULTS ORIENTED
TIME SPECIFIC
WHAT IS THE
S.M.A.R.T.
APPROACH TO GOALS
UNINFORMATIVE AND DRAMATIC
NO GREETING
ALL CAPS
ARGUMENTATIVE
INCORRECT PUNCTUATION
UNPROFESSIONAL SLANG
INAPPROPRIATE AND OFF TOPIC
UNNECESSARY ABBREVIATION
WHAT IS UNPROFESSIONAL EMAIL ETIQUETTE?
Recognize, Record, and Reward.
What are the 3 "R"s of managing high performers?
A Policy that allows employees to talk to management about their concerns without retaliation.
What is our Open door policy?
THIS PRODUCT WAS IMPROVED UPON FROM
1992 - 2003
AND BEST EXEMPLIFIES OUR CULTURE
WHAT IS SALMON?
UNCONSCIOUSLY COMPETENT
CONSCIOUSLY COMPETENT
CONSCIOUSLY INCOMPETENT
UNCONSCIOUSLY INCOMPETENT
WHAT ARE THE FOUR LEVELS OF COMPETENCY?
OUTSPOKEN vs QUIET
QUICK DECISIONS vs CAREFUL DECISIONS
DIRECT vs INDIRECT
STRONG FIRST IMPRESSION vs LIKEABLE FIRST IMPRESSION
TAKE-CHARGE ATTITUDE vs GO-ALONG ATTITUDE
WHAT IS A HIGH DOMINANCE
VS
A LOW DOMINANCE
PERSONALITY?
We utilize _____ _____ to improve employee outcomes and not for punishment.
What are counseling notices?
Something to do to prevent engaging in situations alone.
What is Grab a Partner
ALTHOUGH COSTCO BENEFITS FROM THIS
ZERO DOLLARS ARE SPENT ON IT
WHAT IS ADVERTISING?
DETERMINE OPTIONS
MAKE A CHOICE
OWN IT
EVALUATE RESULTS
ASK FOR HELP
WHAT IS
“HOW TO HANDLE STRESS” ?
“WHEN BOTH OF YOUR PLATES ARE FULL”
LIGHTHEARTED vs STRICT
APPROACHABLE vs SERIOUS AND FORMAL
FLEXIBLE vs FACT ORIENTED
PEOPLE ORIENTED vs LOGICAL AND RATIONAL
VERBAL AND INTUITIVE vs RESERVED COMMUNICATION
WHAT IS HIGH VS LOW
EXPRESSIVE
PERSONALITY?
1. Appreciation of work done.
2. Feeling of being in on things.
3. Help with personal problems.What are the 3 things employees list as most important to them?
An efficient checklist that is designed to help create open teamwork environments
What are Goals, Roles, Information, and People or GRIP Checklist