The Rothman Workplan
Role of a Supervisor
Communications
Interviews & Reviews
Costco Etc., Etc., Etc.
100
His passion for people as well as his dedication to fostering diversity and inclusion at Costco played a major role in our success.
Who was Ron Rothman?
100
True or False.....what supervisors think and what employees actually want from their jobs are often one and the same.
What is False?
100
These are the qualities in the B.E.S.T test
What are:
BOLD
EXPRESSIVE
SYMPATHETIC
TECHNICAL
100
Goals, Roles, Information and People
What is GRIP
100
A converted airplane hanger.
What was the first Price Club Store?
200
Not letting members use expired coupons.
What is respect our Suppliers and Venders?
200
What is the term for breaking-up tasks among individuals in order to achieve a common goal.
What is Delegate?
200
Being direct and getting results are characteristics of this style.
What is BOLD style?
200
What are the 5 characteristics of SMART goals.
What are SPECIFIC, MEASURE, ACHIEVABLE, RESULTS ORIENTED, TIME LIMITED?
200
Item purchased at Costco for the movie American Pie.
300
Name a minimum of 3 elements of the Rothman Workplan.
What is RECRUITING, INTERVIEWING, ORIENTATION, CATCH THE SPIRIT, DIVERSITY, PERFORMANCE REVIEWS, PROMOTIONAL PROCESS?
300
As a supervisor, what is 80% of your job
What is Teach, Teach, Teach!
300
A tool we can use for APPRECIATION, CONCERN, AND SAFETY.
What is the Employee Performance Log?
300
Giving attention someone deserves. Be specific when giving positive feedback.
What is recognition?
300
Price has remained the same since 1985
What is the Hot Dog and Soda?
400
Diversity at Costco
What is the Rothmans Workplan?
400
3 ways to better manage your time.
What is PLAN, ORGANIZE, PRIORITIZE?
400
You should spend 80% of your time with these employees.
Who are Productive Employees?
400
Specific training on how to do something
What are Job Skills?
400
This Costco has horse and buggy parking for the Amish.
What is Lancaster, PA
500
These are the 3 key requirements of diversity at Costco.
What is RESPECT, INCLUSION AND EXCELLENCE?
500
What 5 questions answer how your decisions will affect the big picture?
What is this really about?
Who is involved?
Who should be involved?
Whose decision is this to make?
How do we follow up?
500
Appreciation
What do employees want most from there jobs?
500
List the 3 most common words that are easily confused in the warehouse.
What is Often, Always and Usually?