Who Ya Gonna Call?
Your trash pickup was missed. Which department handles this?
Engage Toledo, 936-2020
option 2 (refuse inquiries)
DPU stands for this city department
Department of Public Utilities
Toledo is known as the “Glass City” because of this industry.
Glass manufacturing
This program helps employees pay for college courses.
Tuition Reimbursement
Bonus: AFSCME has a discounted college program as well.
In case of a fire alarm, you should always do this first.
Evacuate the building calmly and go to designated assembly areas
You want to host a block party and need a street permit. Who do you contact?
Transportation Division / Public Service
CBA refers to this type of agreement between employees and management.
Collective Bargaining Agreement
Toledo is located on the western end of this Great Lake.
Lake Erie
Employees earn these for each year of service, which can be used for paid time off.
Annual Leave (Vacation Hours)
To prevent workplace injuries, you should always follow these written rules.
Safety Protocols / OSHA Guidelines
Your water bill seems unusually high. Which department should you call?
Public Utilities (Customer Service)
The acronym “P-Card” refers to what?
Procurement Card (City Credit Card)
This outdoor recreation south Toledo is one of Toledo’s biggest attractions.
The Toledo Zoo & Aquarium
The city offers this type of plan to help save for retirement.
Ohio Public Employees Retirement System (OPERS)
This federal law protects employees from discrimination based on race, gender, or religion.
Civil Rights Act (Title VII)
You notice a large pothole on your commute. Which team handles it?
Streets, Bridges & Harbor (Public Service)
Complaints logged via Engage Toledo
In city finance, “ERP” is the system used for budgeting and payroll. What does ERP stand for and which system do we use?
Enterprise Resource Planning
SAP
This major league baseball team once called Toledo home in the late 1800s.
The Toledo Blue Stockings
This program helps employees with personal or family issues confidentially.
Employee Assistance Program (EAP)
A suspicious email arrives asking you to click a link to verify your city login. What’s the safest response?
Do not click — report it to IT/Help Desk immediately (phishing protocol)
x1109 or icthelpdesk@toledo.oh.gov
During the work day, the power goes out in City buildings due to a grid problem. Which department coordinates the response?
Facilities Management
(Fleet & Facilities aka FAFO)
Water Treatment, Water Distribution, and DPU Administration have nicknames. Can you name them?
Water Treatment = Collins Park or "Penitentiary"
Water Distribution = Water D or "401" (for 401 Erie)
Admin = "420" (for 420 Madison)
Toledo has an annual festival celebrating this vegetable.
The German-American Festival celebrates sauerkraut & cabbage
This wellness benefit helps employees save money at local gyms.
Wellworks / Wellness points
If an active shooter or violent intruder enters a City building, what three steps does the City’s emergency plan recommend employees follow?
Run, Hide, Fight (in that order, per DHS guidelines)