Customer Service
High Achievement for All
Excellence in Teaching
Collaboration
Respect & Human Differences
and Education and Fairness are these to COT
What are Core Values
Soapy water, towel dry, and sanitizer are the process for this
What is cleaning tables before and after meal times?
This percent of a person's brain is wired during the first five years of life
What is 85%
Sleeping in a crib on a firm mattress without any barriers is an example of this
Too much space is open; room is not divided into small enough areas; activity areas are not well defined can cause this
What is running in the classroom?
This acronym we use stands for the essential steps in delivering excellent customer service.
What is WE FISH
This specific course must be completed every two years for every staff member
What is pediatric First Aid and CPR certification
Things most children can do by a certain age such as, taking a first step, smiling for the first time, and waving “bye-bye” are called these
What are developmental milestones?
A first aid kit, back pack, ipad, and roll call sheet must be taken with you for this
What are emergency drills?
This allow teachers to observe small groups of children and better understand their progress and needs.
What are learning centers?
Immediately acknowledging parent and child with a smile and eye contact and a verbal greeting is an example of this
What is perfect drop off
Boogers, vomit, and stool oh my! Protect yourself first by using gloves, masks, and eye protective shields if necessary.
What are bodily fluids preventions?
What is serve and return?
Spreading out on the playground and watching your surroundings at all time is called this
What is outdoor supervision?
This starts when the first child is finished with an activity
What is a transition?
These are the two types of customers we serve
What are internal and external customers?
This form of documentation provide child's name, accident or injury, and the staff's response.
What are incident reports?
The four areas of physical, social, emotional, and cognitive make up this
What is brain development?
This preventable and severe form of physical child abuse that results in an injury to the brain of a child.
What is abusive head trauma?
This technique should be used when disciplining a child. A teacher should get to the child's level and explain why the behavior was wrong using real life situations and examples.
What is verbal intervention?
The next move in an exchange between a customer and one of our employees is called this
What is monkey service?
Using a placemat system and having documentation of a completed ICCPP plan for a child is called this
What is our allergy response plan?
Reduction of toxic stress, good nutrition, presence in social support are examples of this
What are factors of brain development?
A photo ID and emergency card should be checked every time this occurs
What is a new person pick up procedure?
This classroom display helps children predict their day & creates structure. This allows teachers to naturally discuss expectations for activities.
What are visual schedules?