Emotional Intelligence
The ability to personally understand how others are feeling
What is empathy?
Who the focus of motivational interviewing is, and who uses their own motivations to solve problems.
What is the counselee?
Noise, attention span, receiver biases, and listening apprehension.
What are barriers to active listening?
Includes staying calm, listening to understand, and avoiding the blame game.
What are tools for resolving conflict?
Asks a question to the whole class, expecting an answer
What is an overhead question?
What are social skills?
Steps include engaging, focusing, evoking, planning
What is motivational interviewing process?
Includes being attentive, asking open-ended questions, and requesting clarification.
What are key active listening skills?
*DAILY DOUBLE!*
Attributes positive events to their own character but attributes negative events to external factors
What is self-serving bias?
Includes tone, pitch, clarity, and rate
What is voice quality?
Waiting for the right time, place, and channel to express your emotional needs.
What is self-regulation?
Stages include shock, denial, awareness, acceptance, experiment, searching, integration.
What is stages change? (Kubler-Ross Model, Stages of Grief also accepted)
The barrier to active listening where the listener jumps to conclusions
What is receiever bias?
Natural bias believing that we're better at something than we actually are due to distorted accuracy
What is overconfidence?
Things learned with practice are learned effectively.
What is the Law of Exercise?
Think about others' emotions, show authenticity, and benefit from criticism
What are signs of higher emotional intelligence?
*DAILY DOUBLE*
The age that people can most effectively learn from bad news
What is about 40 years old? (Ages from 35 to 45 accepted)
The average attention span depending on mood and other factors.
What is 10-15 minutes?
Attributing positive events to your own character but negative events to external factors
What is self-serving bias?
A person who learns well using organized structure and the ability to dig into questions they have.
What is a logical/mathematical learner?
Voiced the video of empathy vs sympathy
Who is Brene Brown?
Stages include pre-contemplation, contemplation, preparation, action, maintenance; also known as the stages of successful behavior change
What is the Transtheoretical Model?
The types of listeners (list all)
What are people-oriented, action/task-oriented, content-oriented, and time-oriented?
The third step of conflict resolution
What is requesting solutions intended to reach a compromised outcome?
The learning theory associated with learning through reflection and thinking
What is cognitivism?