Marriott Bonvoy
- 10-24 Qualifying Nights a Year
- Priority Late Checkout
- Ultimate Reservation Guarantee
What is Silver Elite?
- 25-49 Qualifying Nights a Year
- 2PM check out
- Complimentary Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced room upgrade
- Elite welcome gift or points
What is Gold Elite?
What should we always provide the guest?
What is warm welcome?
Points Possible to Earn = 2
Guest has to be moved due to room being dirty.
What is Vacant Dirty?
We get a credit card for room, tax and meeting room.
What is Sertifi?
- 50-74 Qualifying Nights a Year
- 4PM Late Checkout
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
What is Platinum Elite?
What is cxl the no rate reservation adds the correct names to the reservation with a rate.
What is worth 4 points and part of your daily routine?
What is Nametag?
Guest has to be moved due to issue with room/appliance.
What is Work Order?
We are -7 for 02/20/2024 what is the standard procedure.
What is Balancing Inventory?
- 75-99 Qualifying Nights a Year
- 4PM Late Checkout
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
What is Titanium Elite?
This rate is not to be used for business travel.
What is The Explore Rate and Explore Friends Rate?
How quickly should we respond on GSS?
How many times a week should we log into GSS?
Q:
How many points can we lose if we are NOT in the green for GSS?
What is 4 minutes?
What is daily?
What is 16 points?
Early Departure, Late Check-out, Guest Requests. What is needing to be done with the information above?
What is Communication?
Meeting agreement for date, set-up and payment.
What is a BEO?
$100 in Cash
OR
$100 in Cash & 90,000 bonus points
What is Ultimate Reservation Guarantee?
Guest checks in at 11PM they're allowed to check out at 11PM.
What is Your24?
What is the most important part of service recovery?
What is Empathize/Apology?
(16 pts)
How do we ensure we are not walking high-level members.
What is Room Blocking?
What are employee rates regarding tax exemption?
What is strictly prohibited?
Not allowed, N/A, etc...
- 100+ Qualifying Nights a Year & $23,000+ USD in Annual Qualifying Spend
- 48 Hour Guarantee
- 4PM Late Checkout
- Your 24
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
- 6PM Cancelation Waive
- Dedicated team to assist guest
What is Ambassador Elite?
Coffee is served how many hours a day?
What is 15 hours a day?
One thing we should ALWAYS say to guest, even when we have already assisted them.
What is additional assistance offered?
Points Possible to Earn = 4
What is Credit Card?
A guest has a book bag labeled Deloitte.
What is Company Name?