Our CY
Brand Standards
Brand Standards
Name the operating hours of the hotel
What is 24 hours and 7 days a week?
We have many guest that stay at our property. Name the nickname we give our business guest according to CY Marriott standards
What is a CY Trailblazer?
Name the Marriott Bonvoy Membership statuses from lowest to highest
What is Basic, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, and Ambassador Elite?
ADR
What is Average Daily Rate?
Name 2 local recusants that you would recommend to a family staying at our hotel.
What is (Wolfie's, Saltgrass, Wingstop, Cheddar's, etc...)?
Name the application in MGS that helps us see the Guest Planning Screen for arrivals
What is GXP or EMPOWER?
Name all of the components of the L.E.A.R.N. model
What is Listen, Empathize, Apologize, Resolve, Notify?
The special request of MK in FOSSE for members
What is Mobile Key?
OCC
What is Occupancy?
Name 2 grocery stores near our property
What is H.E.B. or Walmart etc.?
Name 3 out of 6 of the government agencies that we allow the government rate.
What is (FBI, ATF, DEA, INS, U.S. Customs, or U.S. Marshal)?
Explain the 15/5 rule
15 feet/steps away - smile and make eye contact. 5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.
Name the 3 verifications for a mobile key arrival
What are Guest Stay History, Rate Code, and Credit Card verifications?
BAR
What is Best Available Rate?
Name 2 Marriott Properties near our hotel
What is RI, SHS, or CY?
The two screens we use to commonly check hotel inventory
What is Availability Display and Availability Rate Display?
Name 10 out of the 30 Marriott International Brands
What is (AC, AH, AUTO, BU, CY, DH, DSGN, ED, ELMT, FF, FP, GH, JW, LC, LM, MEApts, MH, MVC, MX, PH, RC, RCDC, RCR, RH, RI, SHER, SHS, SR, TPS, TRB, W, and WSTN)?
Name the number of night stays needed to become a Titanium Elite Member
75 Qualified nights/ year
GDS
What is Global Distribution System?
Name the new stadium near the Berry Center
What is CyFair FCU Stadium?
Name the seven reasons you could face disciplinary action as listed in our handbook
What are Theft, Fighting, Repeated performance problems, Repeated tardiness/absence, Insubordination, Dishonesty, and Vandalism?
Anthony Capuano
Who is the Marriott International CEO?
Marriott Bonvoy Ambassador Elite typically requires 100 qualifying nights and USD $20,000 spend requirement – except for 2021, the spend requirement is this amount.
What is USD $14,000?
REVPAR
What is Revenue Per Available Room?
Name 3 of the 5 local golf course closest to our property
What is BlackHorse GC, Houston National GC, Cypress Lakes Golf Course, Longwood GC, Jeresey Meadow GC?