Marriott Rewards
Safety & Procedures
Know your Checklist
Check Check Checkity In
Groups/
Regulars
100
Basic Rewards Member Silver Rewards Member Gold Rewards Member Platinum Rewards Member Platinum Premier Member
What are the FIVE Marriott Reward Member Levels?
100
Located under the right side of the desk Calls the police in case of emergency
What is the panic button
100
Requires Signature Closing Cashiers Report Correct $ amount Signature Breakdown of $
What is Your DROP
100
Important for the Tax Workbook Required for Check In
What is the Business Line
100
I like Twix Ice Cream Bars Room 426 I am so nice I might be a cereal killer I work for CERNER but get PLAT Coupons
Who is Brad Richardson
200
10 Nights
What is Silver Status
200
Give them all your money Offer them a Starbucks on the way out
What is proper robbery procedure
200
Handicap Requests Platinum Requests Regulars Gold Requests Other Special Requests (Side By Side, Quiet Rm...)
What is the Hierarchy of Blocking?
200
Handicap Requests Platinum Requests Regulars Gold Requests Other Special Requests (Side By Side, Quiet Rm...)
What is the Hierarchy of Blocking
200
I will talk you to death, and wait patiently to do it MFA Consultant- rate of 78... not 90 414 and 6am wakeups I want to give Eric and Kyle haircuts
Who is Mr. Mark
300
What is room paid for by us $100 Cash Written apology from GM
What is walking a Platinum
300
Grassy knoll to the right side of the building located in lower level parking lot
What is the fire evacuation area
300
Ex. Water the Flowers Stock the Market Help the Bistro Clean Lobby
What are three frequently forgotten checklist items
300
EX. Elevator Location Wifi Code Your Name Bistro Hours Bus Schedule
What are examples of the three required pieces of information about the hotel, told at check in.
300
Mr. Gildehaus Ms. Hill Ms. Griffith Dan Morgan Jeff Smith Kevin Klossner Tony Klote Mr. Gibson
Who is First Floor
400
'F8'
What is the button to enroll a guest in Marriott Rewards
400
Print Guest Ledger Call Rooms Relocate Guests to Salons C or Bathroom in guest rooms
What is Tornado Procedure?
400
Contingency Reports Rate Variance Pre Pay List Guest Ledger
What is Reports for Audit
400
We are unable to make ANY changes Form is required Photo copy of Employee ID required
What is Marriott Discount Check Ins
400
Group Rate Sales Contact Breakfast or No Date of Stay Method of Payment
What is the Group Report
500
Platinum Premiers are the top 3% of Marriott business, Platinums are 75 nights and above
What is the difference between Platinum and Platinum Premier
500
Check Guest Offer to provide Medical Care File Accident Report Inform Andy/Tanja Address Safety Concern
What is Guest Injury
500
Important for Accounting Done by Payment Type You have to do it.
What is sorting paper work
500
MMP MM4
What is Marriott Employee Discount, Half off Special!
500
Schools MSHSAA MSTA MU Direct Bills
Who are ALWAYS Tax Exempt
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