MMR
When the insured materially misrepresents the policy at time of inception or before renewal
What is MMR?
A relative or friend over the age of 14 living at the policy address and not disclosed on the policy
What is a household member?
When a vehicle on the policy is used any rideshare programs, construction, transportation of tools
What is business use?
When an insured vehicle is garaged 80% or more at a different address than the policy
What is a garaging MMR?
Where do we submit a rerate?
Epic >Claim Summary- Claim rep> URR comments
"Send to URR"
A way to clear MMR because we have an agreement with the government to provide insurance.
What is an SR2?
A household member or person who drives frequently drives IV but is not listed as a rated driver on the policy
What is an undisclosed driver?
a ride sharing program
What is Uber?
What is Lyft?
When each vehicle on the policy is garaged at a different address
What is split garaging?
Who receives an ROR?
the NI and the IVD/UDD
a letter to the insured explaining why coverage is pending and what we need to do in order to resolve
What is an ROR?
A document the insured signs stating that specific people do not reside at the policy address
What is a driver's certification
Can we clear business use if the insd is NAF and AC is accepting with no limit's issue?
No
When a rated driver is a student or in the military causing the split garaging
What is a way to clear?
3 ways to clear an MMR issue
Lapse in coverage
Mid term
disability preventing from driving
prior constructive knowledge
SR22
premium decrease
Only pursued when in combination with another MMR issue
Please state how you would ask the household MMR question to the insured on a RS
Do you have anyone living with you over the age of 14?
Please state how you would ask the business use question to the insured
Are any vehicles on the policy used for business use?
Additionally, are any used for any rideshare, like Uber or Lyft?
Please state how you would ask the garaging MMR question to the insured
What is your address?”
You have x vehicles on your policy, do all these vehicles stay at your address?
When can you transfer to the MMR unit
3 days from report and r/o all ways to clear
What are the steps of an MMR process outside of normal claims handling
1. MMR Statement with the insured
2. review to determine if we can clear
3. contact the broker and r/o constructive knowledge
4. order signed app
5.draft ROR
6. request rerate
7. bring to the MMR call for review
Please name 4 additional questions when discovering an ulhfm MMR
name, age/dob, do they drive or have a DL (international DL), do they have their own insurance and is that insurance with NGIC? Do they own any of the vehicles listed on the policy? Do they have disability to prevent them from driving, How long have they lived in your HH? Is that permanent or do they leave temporarily go to college or military to live?
Please name 4 additional questions when discovering a business use MMR
Which vehicle is used for business?
When did the business use start?
How often is the vehicle used for business?
What type of business do they have?
Do they own the business or they an employee?
How is the vehicle used in conjunction with the business?
Do they pick up/deliver products (i.e. from Home Depot)?
How many jobsites on average do they visit daily?
What is their radius of operation (miles per day)?
Are there any employees that would operate the unit?
Does the vehicle have advertisements/logos/signage?
Do they pull a trailer with supplies?
How many units on the policy are used in the business?
To whom is the vehicle titled/registered to?
Please name 3 additional questions when you discover a garaging issue
When did you move?”
Is this a permanent move?
Who lives at the policy address?
Did you notify the broker of the address change?
Please name 3 questions to ask the broker
Did the broker have any constructive knowledge of the MMR issue?”
At time of inception are the underwriting questions regarding the MMR issue asked?”
During any endorsement change are the underwriting questions about the MMR issue asked at that time?
Any prior or additional policies