Consulting the Policy
This document contains the agreement between GEICO and our policyholders.
The Family Auto Policy
This tool creates an automated list of claims specific 'Next Steps' you will complete on the claim
Navigator
PH must pay what before GEICO pays
their deductible
What is the first step to starting CIQ
Select the loss Scenario
This associate had locs for 17 years before cutting them
Greg Anderson
What is the difference between an Amendment and an Endorsement
Amendment= changes the language of the policy
Endorsement= adds coverages to a policy
The tool used that assists with determining who is responsible for a loss.
ClaimIQ
What is the difference between a denial and disclaimer ?
Denial= The policy was not in force at the time and there is no coverage for the loss.
Disclaimer=The policy was in force at the time; however the loss does not meet the definition of a covered loss or is excluded per the policy contract
If Ph runs over a pothole, its considered a ________ and the negligence is _______
Collision, Not At-Fault
This associate is a voice actor was a tv series called the Chosen
Zavros
Andrea (Lives in Nevada) got into an accident while driving a 2023 Maserati from Rich Rentals. She rented the vehicle for 3 days while on vacation. Per the policy, the 2023 Maserati is considered a
Non-Owned Auto
This tool provides policy information such as effective and expiration dates, status, driver and vehicle information, and transactions such as payment history.
Edge
What are the five stages of completing a coverage investigation?
1) Identify , 2) Plan, 3) Gather, 4), Analyze, 5) Complete
The four elements of legal liability are
Duty, Breach of Duty, Causation, Damages
This associate is a triplet.
Diana
What is the difference between a Warning Coverage Condition and a Fatal Coverage Condition Code
Warning= the policy is active but investigation is needed to determine if the policy will provide coverage for the loss
Fatal= the policy is not in effect for the date of loss and investigation is needed to determine if there should be coverage for the loss
This is database of all policy documents sent to the customer. It will provide access to cancelation notices, Lienholder Termination letters, and Declarations pages.
Electronic Document Archive & Retrieval System (EDARS)
When submitting the coverage problem worksheet (CPW). It starts with you as the adjuster then it escalates to _________ and then to the ______________(sometimes)
Your Supervisor and then to the Claims Specialist Coverage Administrator (CSCA)
Greg. T was driving Martin the Gecko's convertible (insured by GEICO) with permission. Greg. T rear-ended LB. Kamera was a passenger in LB's car.
In ClaimIQ who is considered CBP and who is NFP
CBP: Greg. T
NFP: Martin the Gecko & Kamera
This associate is learning to play the harmonica.
Aaron (A-A-Ron)
Section I is labeled ______________ and pays for the damages in which insured is responsible for and consists of two parts: ___________ & _________________
Liability Coverages,
Property Damage & Bodily Injury
Data Prefill populates in Atlas when by entering what (hint: it could be one item or a combination of two)
>Phone Number
>Name & Address
>License Plate & State
>VIN
Nicole reports a new claim where she was driving her 2015 Hyundai Elantra when she hit shopping cart holder at Walmart
A CC33 (policy endorsement initiated prior) generated. She recently added a 2024 Rav4
True or False: We need to have conversation with Nicole about the coverage
False
Kamera was driving on I-95 NB in the far left lane of 3. Clmnt was in the far right lane.
Both Kamera and Clmnt merged into eachother in the middle lane and have deemed 50% AF for the accident
In a Not Greater Than Modified Comparative State, what percent can Kamera recover from clmnt ?
50%
This associate has a passion for basketball and it means everything to them
Alex Wynn