Company
ESS
Special Services
Customer Service
Health-Based Cleaning
100
What year was Coverall started?
What is 1985
100
In ESS, this step is considered 1st base?
What is finding pain
100
Name two pieces of equipment that can be used to strip a floor.
What is Swing Machine and the Square Scrub
100
The form of two way communication used in every Coverall account
What is the log book
100
The Flat Mopping System is _____ percent faster than traditional mopping methods (string mop).
What is 60%
200
Shelley Harris, Burger King Executive
Who is the Regional VP for Division 3 ?
200
Define show up and throw up.
What is talking AT the customer. Presenting facts about the services they sell, company history, and processes.
200
Name 1 special service used on VCT
What is (strip & wax, burnish, scrub & recoat)
200
The availability of our Field Consultants and FOs to each customer is
What is 24/7 by email paging system or cell phone
200
This material used in Coverall accounts has been scientifically proven to capture and hold 99% of bacteria
What is micro-fiber.
300
How many customers are there in the Washington D.C Regional Support Center?
What is approximately 750
300
In ESS, what step is considered 3rd base?
What is Getting the Commitment
300
What is the dollar per hour rate for window cleaning?
What is $20-$30 per hour
300
Service performed by the Field consultant either on a monthly or periodic basis
What is inspections
300
Our chemicals from Ecolab are registered with what government agency?
What is the EPA.
400
Name two competitors of Coverall that share or have a similar business model.
What is Jani King and Jan Pro
400
An issue, an irritation, or strong reason for wanting to change.
What is Customer Pain
400
Name the 2 types of restorative carpet care.
What is Whittaker and Hot Water Extraction?
400
The name of the survey administered by the CSRs. Its highest rating is 4.
What is ACR report
400
This aspect of HBC improves air quality by removing 99.97% of dust, dirt, and bacteria.
What is the HEPA filter backpack Vacuum
500
Name the 5 components of the Coverall Value System.
What is Integrity, Mutual Respect, Honesty & Teamwork?
500
Tell me more about that, How long has this been going on?, What have you tried to do to fix it? are 3 of the ______ questions to ask on 1st base.
What are the 7 drill down questions
500
Name the 3 cycles of floor care.
What is daily maintenance, periodic maintenance & floor restoration?
500
The best way to overcome objections is
What is Ask questions
500
ATP stands for ______________
What is adenosine triphosphate?
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