The elevator door is quite dirty. The houseman can't seem to find any of this product to clean it.
What is Sheila Shine?
100
Tommi was sent back to room 401 because she forgot to leave this amount of hangers of each type.
What is 4?
100
We learned that HGI is part of Hilton Worldwide which has a family of hotels. This member of our Hilton family welcomes each gets a checkin with a delicious warm cookie.
What is Doubletree by Hilton?
100
Way back in Alvin's younger days there was a new saying... One of these a day keeps the doctor away.
What is an apple?
100
Dwight knows HHonors guests can count on him since the fridge is freshly stocked with this item that HHonors guests Silver and above receive upon check in.
What is Water?
200
Tori responded to the call very quickly, but soon realized that she could not clean the spill in the elevator without this cleaning tool.
What is a mop?
200
This code named product falls under guest supply and if there is no supply of it in a bathroom our SALT scores could get flushed away instead.
What is toilet paper?
200
If you do this when using HEART to solve a guest issue you have successfully put the E in HEART.
What is Empathize?
200
That Alvin is quite the worker. He's having to make beds since Katrina is _____ today.
What is Absent?
200
I was very happy with my stay and I will definitely fill this out to let the hotel know.
What is a SALT Survey?
300
Nashira needs towels ASAP! It's a good thing we have 3 of these since the towels are still wet.
What are dryers?
300
Tina completed her first Guest supply order, but since she forgot to add this item our guests won't be able to write down the GM's name.
What is/are pen(s)?
300
His dream was to fill the earth with the light and warmth that is our hospitality.
Who is Conrad Hilton?
300
Alvin is always providing the perfect examples. He used this A in solving a guest issue with HEART to perfection.
What is Apologize?
300
Sonya saved the day by remembering to put what in this Diamond guest's key packet? Good thing there's no spilled milk to cry over.
What are breakfast coupons?
400
We lost points on our last QA inspection since two of these doors were left open.
What are the linen closets?
400
You might not think a guest would need this, but without this guest supply they would never know their room number.
What are reg cards?
400
The Hilton Garden Inn pillars are really quite simple. We're Welcoming, Approchable, Dependable and what?
What is Appreciative?
400
If you were not in the COVGI family you would think Alvin was missing his dear old granny since you overheard him asking this "grandma" to report to his office.
Who is Aretha?
400
The kids were super excited since this isn't green. Good job Gary.
What is the pool?
500
If you're a fan of family guy her name is Consuela. If you're out of this you could end up sounding just like her.
What is Lemon Pledge?
500
Very simple, but often overlooked. Sir, your room was not cleaned today because of this guest supply present on your door.
What is a DND sign?
500
When resolving a guest issue you're not alone. If you look in this toolbox you'll find items that can come to the rescue.
What is the CRM toolbox?
500
Alvin sure messed up this time! There are 90 of these today and he only schedule 3 room attendants.
What are arrivals?
500
At Hilton Garden Inn we promise to do ______, or you don't pay. You can Count on us. Guaranteed!
What is whatever it takes to ensure you are satisfied?