Adding Case Characteristics
The claimant submits a letter on July 21, 2021 stating, "I do not want a telephone hearing, I want an in-person hearing". The record has CVTD and CVNC active case characteristics. What, if any, case characteristic should be added?
CVVD
The COVID Telephone agreement is returned on August 10, 2020. It states "I do not want a telephone hearing, I want an in-person hearing. The record has CVTD and CVNC active case characteristics. What, if any, case characteristic should you close?
What is CVNC.
A letter from the rep dated May 23, 2021 states that they request an in-person hearing. There is no returned COVID OVH Agreement in the file, but one was sent out In December and March. In what status should the case be?
What is PRE to the lead.
You are assigned to VHR duties for the day. You check the itinerary for the day and notice the first case is an ENM case. What action do you take before recording the first hearing in DRAP?
What is check the ENM checkbox in DRAP.
A letter from the rep dated May 23, 2021 states that they request an in-person hearing. : ENMD; CV19; CVTD. What, if any, case characteristic do you add?
What is CVVD.
A letter from the rep dated May 23, 2021 states that they request an in-person hearing. There is no returned COVID OVH Agreement in the file, but one was sent out in December and March. The following case characteristics are in the file: ENMD; CV19; CVTD. What, if any, case characteristic should closed out?
What is CVVD.
A case is SCHD for 9/1/2021 hearing (this is the first scheduled hearing). You receive POST Office returned mail from the claimant. You run queries and there is no updated claimant's information. The representative has withdrawn. There is a phone number in the file. You call and receive voicemail. You leave a message. The case characteristics in the file are CVTA, CVVA, CV19, CVPS. In what status should the case be?
What is SCHD
Your Judge requests that you obtain medical records from Bay Pines VA via a HIT MER. What must be in the file before you initiate this development?
What is an e827.
A letter dated June 1, 2020 states that the claimant wants an in-person hearing. There is no returned COVID agreement in the file. The claimant has previously declined a telephone hearing. These are the case characteristics in the file CV19; SSID. What case characteristic should be added, if any:
What is CVTD and CVVD.
There is a letter dated 11/17/2020 that the claimant does not want a phone hearing with the COVID Telephone agreement returned as checked no. You receive a letter dated January 29, 2011 from the representative stating: The claimant would agree to a phone hearing or an online video hearing. The case characteristics in the file are: 11/17/2020 CVTD, 10/16/2020 SIAD, 10/16/2020 WCPS. What, if any, case characteristic should be closed?
What is CVTD.
You have a letter from the claimant's representative dated November 2020 that the claimant has hearing impairments and wants an in person hearing because they need a sign language interpreter. There is only a COVID Telephone Agreement returned in the file. The case characteristics are CVTD, CV19. The case is in RTS. The COVID OVH notice was sent out in December 2020. In what status should the case be?
What is PRE assigned to the lead.
Your request for MER via DDS is returned with the following message: "the attorney information in the DCPS system does not match that in the eView for this case...DCPS system will not allow DDS to make these corrections." What actions, if any, must you take to correct this.
What is send an AR (Development Group: Folder; Type: Miscellaneous) to the field office in CPMS to update the representative information in DCPS. Send a new request to DDS for the MER.
There is a letter dated 11/17/2020 that the claimant does not want a phone hearing with the COVID Telephone agreement returned as checked no. You receive a letter dated 1/9/2011 from the representative stating, "the claimant would agree to a phone hearing or an online video hearing." The case characteristics in the file are: 11/17/2020 CVTD, 10/16/2020 SIAD, 10/16/2020 WCPS. What, if any, case characteristic should be added?
What is CVTA and CVVA.
The file contains a COVID agreement form wherein the claimant checks the box " I do not agree to a telephone hearing" and checks the box "I agree to an online video hearing using Microsoft Teams." The case characteristics are CVTA, CV19, and SIAD. What, if any, case characteristics should be closed?
What is CV19 and CVTA.
You receive a letter dated March 29, 2021 from the representative stating: The claimant would agree to a phone hearing or an online video hearing. The case characteristics in the file are: 01/29/2011 CVVD, 11/17/2020 CVTD, 10/16/2020 SIAD, 10/16/2020 WCPS. The is a NON-AGED case is in PRE to your lead. In what status should this case be?
What is RTS.
You must obtain medical records from Directions for Living for an ENM case. What actions do you take to obtain this evidence?
What is manually request the medical evidence directly from Directions for Living pursuant to SHOP 3.3.9.
The file contains a letter dated 11/10/2020 stating that the claimant objects to the use of the video teleconferencing procedure and requests an in-person hearing. There is a subsequent letter dated 5/4/2020 that states the claimant agrees to waive her right to an in-person hearing and will participate in a phone hearing. The case characteristics are CVTD. What, if any, case characteristics should be added.
What is CVTA
The file contains a letter dated 11/10/2020 stating that the claimant objects to the use of the video teleconferencing procedure and requests an in-person hearing. There is a subsequent letter dated 5/4/2020 that states the claimant agrees to participate in a phone hearing. The case characteristics are CVTD; video declined - rep on behalf of claimant (VDRD). What, if any, case characteristics should be closed.
What is CVTD and VDRD
You receive a letter dated August 1, 2021 from the representative stating: The claimant would agree to a phone hearing or an online video hearing. The case characteristics in the file are: 01/29/2011 CVVD, 11/17/2020 CVTD, 10/16/2020 SIAD, 10/16/2020 WCPS. The is an AGED case is in PRE to your lead. What action should you take?
What is leave the case in PRE, and contact your GS and lead.
The claimant's representative submits a letter indicating that the claimant requires a Mandarin interpreter at the hearing. What action will you take?
what is schedule interpreter services in advance via email (Customer.Care@ULGroup.com). Once you receive the confirmation number in 24-48 hours, place the confirmation number in the remarks in CPMS.