General
What does CADU stand for?
Caring, Accountable, Dedicated, United
What are the 3 parts of the mask?
Cushions or pillows, frame, and headgear
What do we use F6 for?
Place Order
Who is responsible for HIPAA?
Everyone
How do you know if ROs are eligible?
RO Allowed=Y
Where is our corporate office located?
Clearwater, FL
How often is a patient eligible to replace their frame?
Every 3 months
What function do you use to update an address?
F15 (Sft F3)
What are the 2 key items we need to verify HIPAA and pull up the patient account?
Full name and DOB.
What is the program that records the contract?
VO FL Agent Desktop
What does CPAP stand for?
Continuous Positive Airway Pressure
Which manufacture's machines are equipped with a Non disposable filter?
Philips Respironics
What function to you use to access Notes?
F2
What is the name of the form that needs to be on file for a person to be a HIPAA Alternate?
DCF (Disclosure Consent Form)
What are some rebuttals?
Nothing will change and you can cancel anytime
What is another kind of machine you might see our patients using?
BiPAP
How often is a patient eligible to replace their water chamber?
Every 6 months
What function do we use to look for a HIPAA Alt contact?
F14 (Sft F2)
If there is not a DCF on file, what is the process that needs to be followed to speak to a 3rd party?
Verbal One Time HIPAA Alt Permission (macro)
In VO what goes in the Client ID field?
Account #
What test does the patient have to go through to be prescribed CPAP therapy?
Sleep Study
What 2 items require an additional specific RX to be added to a patient's eligible supplies?
Chin strap and HEATED tubing
True or False – In the additional address field you put the Customer’s Address
FALSE
On Outbound calls what word CANNOT be stated to the patient before the account is verified?
CPAP
On what screens can you see, "RO Allowed: Y?"
Profile, Eligibility and Call Result