Account Issues
One active account.
How many accounts can a Saver have according to Ibotta's terms of use?
A "REO"
What is a Receipt Eligible Offer?
Kim submits a receipt. Later, Kanye submits the same receipt.
What is sharing fraud?
A retailer with a validation type of POS_Receipt.
What is point of sale and receipt upload?
The minimum amount a Saver must have before being able to withdraw.
What is $20?
If a Saver goes 6 months without redeeming one offer we will start deducting $3.99 as this reversal type from their account once a month until they become active again.
What is an Account Maintenance Fee?
In the reversed items bucket on the receipt page, this shows as a negative number.
What is a positive credit to the Saver?
A Saver submits a receipt, gets credit for a product on it, and then later re-submits the same receipt in an attempt to earn an offer involving the same item.
What is slot fraud?
Has a tc_api validation type.
What is Walmart grocery?
The type of offer a Saver must redeem before being able to withdraw.
What is a branded offer?
Shows if there are multiple accounts linked to one device.
What is the UDID?
You receive an error when using the Quick Credit Tool and need to manually credit the Saver by doing this action.
What is create a new ledger?
Receipt with fabricated portions that have been maliciously cut, folded, or marked.
What is tampered?
This retailer's offers are billed to individual stores, so it is important to include the Store Number when moderating receipts.
What is a Joann's receipt?
The macro we need to send to a Saver if they are not receiving their gift card and we have already manually resent it.
What is Confirm Account Info?
The quick action button we click when the Saver is not receiving emails from us.
What is Clear the Appboy Blocked List button?
On the Saver's bonus page, this button re-checks offers in order to match them to the appropriate bonuses.
What is the Rerun Win Check button?
Receipts that are entirely fake and contain no sections of a real receipt.
What is counterfeit?
A list of all items and substitutions, total, subtotal, and sender information.
What information do we need included in a Walmart Online Grocery order screenshot?
When the PayPal entry type says debit_remote_processing in Admin, you do this action.
What is fail the payment? (this returns funds to Saver's account)
Link expires after a few hours.
What is password reset link?
You can perform this action if the purchased item on the receipt should qualify for the offer but is not an option in the drop down after refreshing the REO.
When should we escalate a receipt within POC?
Multiple invited accounts that share the same first name, same UDID, shared receipts, same IP address and same payment info.
What is referral fraud?
The Saver must have scanned QR code at the register before payment - Ibotta Shopper ID is on the receipt
What is Best Buy?
Betty writes in saying she does not see her money in her PayPal after cashing out. When you look at the payment in admin, you see the status is RECEIVER_UNCONFIRMED. The Saver must do this action in order to receive their earnings.
What is re-link the PayPal account?