What is Level 2's Behavior Level and Staff Attitude/Approach in the Crisis Development Model?
100
Personal Space
What is Proxemics?
100
Information Seeking; Challenging
What are the 2 types of questions a defensive person might ask?
100
The concept that staff attitudes and behavior influences the behavior and attitudes of clients and vice versa.
What is the Integrated Experience?
100
Increase in speed & strength, quicker reaction time and heightened senses.
What are Productive Responses to staff fear and anxiety?
200
Name both the Behavior Level and Staff Attitude/Approach for Level #1 in the Crisis Development Model.
What are Anxiety and Supportive?
200
Gender, Size, Hygiene, Culture, Disability, Environment, Relationship, Past Experience
What are factors that influence your sense of personal space?
200
2 of the 4 recommended staff responses for dealing with Release
What are 1) isolate the situation; 2) listen to the real message; 3) let them vent; and 4) set limits?
200
The internal and external causes of acting out behavior over which staff have little or no control.
What are Precipitating Factors?
200
Punches and kicks
What are strikes?
300
An approach used to re-establish communication with an individual who is experiencing Tension Reduction.
What is Therapeutic Rapport?
300
Body Language, such as gestures, facial expressions, eye contact, posture and stance.
What is Kinesics?
300
The 3 keys to setting effective limits.
What are 1) simple and clear; 2) reasonable; and 3) enforceable?
300
Your ability as staff to maintain professionalism and not take acting out personally.
What is Rational Detachment?
300
An attempt to control or destroy a part of someone's anatomy.
What is a grab?
400
As a last resort and the person is a danger to self or others.
What are the 2 conditions that CPI wishes to have present before using Noviolent Physical Crisis Intervention?
400
Safety/escape route; nonthreatening/non-challenging; respect for personal space.
What are the 3 reasons to use the Supportive Stance?
400
3 components of paraverbal communication.
What are Tone, Volume and Cadence?
400
3 of the 5 ways to be a good empathic listener.
What are 1) be nonjudgmental; 2) give undivided attention; 3) listen carefully for the real message of feeling/intent; 4) offer silence for reflection; and 5) paraphrase/restate to clarify messages?
400
3 reasons why it is helpful to respond to crisis situations with a team.
What are Safety, Litigation and Professionalism?
500
The overall purpose of CPI Training.
What is to provide Care, Welfare, Safety and Security?
500
It's not what you say, it's how you say it!
What is Paraverbal Communication?
500
The active process to discern what a person is saying that is one of the best ways to strengthen trust and rapport with people.
What is Empathetic Listening?
500
Used once Tension Reduction has been reached, it's a tool for learning and growth for the individual and for staff.
What is The CPI COPING Model?
500
The 3 physiological advantages when dealing with a grab.
What are 1) weak point; 2) leverage; and 3) momentum?