CPI Core Values
What are the four types of behavior levels?
Anxiety, Defensive, Risk Behavior, and Tension Reduction
What behavior includes shouting, refusal, and asking challenging questions?
Defensive Behavior
What are the three forms of communication?
Verbal, Paraverbal, and Nonverbal
What defensive behavior is the unwillingness to cooperate or follow instructions?
Refusal
What tool do we use to assess Risk Behavior?
Decision Making Matrix
What are the four things that make up CPI's values and philosophies?
Care, Welfare, Safety and Security
How should we approach someone who is demonstrating behaviors at the Anxiety level?
Use a Supportive Approach
What are three ways we can Paraverbally communicate?
Tone, Volume, Rhythm of Speech
What are the five points of the Verbal Escalation Continuum?
Release, Refusal, Questioning, Intimidation, and Tension Reduction
Decision-Making Matrix tells us to look at ____ and ______ to assess the risk of a situation
Likelihood and Severity
What does CPI stand for?
Crisis Prevention Intervention or Crisis Prevention Institute
What behavior is a change in typical behavior?
Anxiety
Which zone is the distance maintained between coworkers or friends, or a little closer than you would generally allow a stranger to enter?
Personal Zone
Fail-Safe Choice is an example of _____ _______.
Limit Setting
What is the acronym we use to remember the Physical Skills Review Framework?
S.E.A.T. (Safe, Effective, Acceptable and Transferable)
At what behavior level should you use a safety intervention?
Risk Behavior
Your goal is to help the person achieve ______ ______. (return to a state of calmness)
Tension Reduction
What are factors influencing a person's behavior called?
Precipitating Factors
Our first choice is to use ___-_________ interventions
Non-Restrictive
Any restrictive intervention should be used as a _____ _______.
Last Resort
All behavior is a form of ________
Communication
What is the integrated experience?
behavior influences behavior
________ ________ is maintaining your professionalism by not taking it personally.
Rational Detachment
What are the two types of Questioning Behavior?
Information Seeking and Challenging
Which is the framework to help guide staff and the individuals in distress through a process of establishing Therapeutic Rapport?
C.O.P.I.N.G. Model