CPI Crisis Model
This is the first behavior level of the CPI Crisis Development Model
Anxiety
This is defined as communication through touch.
Haptics
What is the fancy word for the vocal part of speech (not the words)? Not what we say, but how we say it?
Paraverbal Communication
What are the staff interventions when a client is in a defensive behavior level and is attempting to intimidate?
Take the threat seriously, seek assistance
What is one reason someone could be a team leader in a risk behavior situation?
First on the scene, the person who is most competent/ confident and/or person with the best rapport with the struggling student.
When we categorize a behavior as one that presents a risk to self or others in the CPI Crisis Development Model, we call it a...
Risk Behavior
A client tapping their foot, beginning to pace, looking around the room a lot, loudly sighing, or grunting are signs of...
Anxiety.
What are the three components of Paraverbal Communication?
Tone, Volume and Cadence.
What are the two types of questions?
What are the two aspects to consider when deciding the level of risk for a behavior?
Severity and likelihood
What is the staff attitude/ approach when a student has gone to the Tension Reduction behavior level?
Therapeutic Rapport: re-establish communication.
This is defined as a person's personal space
Proxemics
What are the three keys to effective limit setting?
Limits must be simple/ clear, reasonable, and enforceable.
When a client is in the defensive behavior level and releasing, what is the staff intervention?
Allow venting and remove audience.
What acronym do we use for auxiliary team member duties?
CARE (Check, Address, Recognize and Engage)
What is the staff attitude/ approach when a client is showing signs of anxiety?
Supportive, empathetic, neutral, offering help, check in, acknowledge the anxiety "I notice you tapping your foot..."
We use the Supportive Stance because it communicates respect, is non-threatening and maintains safety. What are the three "p's" of the Supportive Stance?
Position, Posture and Proximity
When we say that a behavior level and staff approach/ teaching is an "Integrated Experience," what do we mean?
Behavior affects behavior, our mood affects others' moods and/or our calm helps others calm.
When a client is noncompliant and we as staff set limits, where on the Verbal Escalation Continuum is the student?
Refusal
The ability to manage our own behavior and attitude (and to quit taking it personally) is defined in CPI as...
Rational Detachment
When a client is going into the defensive behavior level and losing rationality, what is the staff attitude/ approach?
Directive: set limits, model expectations, find common ground, etc.
This is defined as body language
Kinesics
When do we use a physical intervention with a client?
When client is posing a risk to self or others, only as a last resort (and it's the least restrictive intervention).
Interrupting then redirecting, and prompting clients with sentences that follow the "when/then" or "if/then" frame are examples of...
Limit Setting
What is one reason we use a team approach in risk behavior situations?
Safety, Professionalism, and/or litigation.