Crisis Development Model
Supportive is the approach to this behavior level
Anxiety
Pacing, raising or lowering voice, fidgeting, sweating, muscle tension are examples of which stage in the crisis development model
Anxiety
Demonstrate the appropriate "Supportive Stance" strategy
Observe individual demonstrating
The name of the concept "behavior influences behavior"
Integrated Experience
Removing dangerous items and clearing a path is an example of a non-restrictive intervention. True or False?
True
This is the approach to tension reduction
Re-establishing therapeutic rapport
Refusing to cooperate is an example of this type of behavior
Defensive
Which of the following are ways to be supportive to a person displaying Anxiety?
a. Show your support using verbal, paraverbal, and non-verbal communication
b. Use limit setting to provide clear instruction
c. Listen with empathy to understand the person's feelings and needs
a. Show your support using verbal, paraverbal, and non-verbal communication
c. Listen with empathy to understand the person's feelings and needs
Is the following a best strategy response?
Client: "When is lunch?"
Staff: "At 12pm"
No. It is best to give clients "windows of time".
Service to the people in our care is based on which of the following?
a. Person-centered and trauma-informed approaches
b. Using our fight-or-flight response
c. CPI's guiding philosophy of Care, Welfare, Safety, and Security
a. Person-centered and trauma-informed approaches
c. CPI's guiding philosophy of Care, Welfare, Safety, and Security
Safety intervention is the approach to this behavior level
Risk Behavior
Injuring one's self is an example of this type of behavior
Risk Behavior
Strategy to avoid influencing behavior by managing your own behavior and attitudes
Rational Detachment
Name the 3 types of communication
Verbal
Paraverbal
Nonverbal/Body Language
What are the 2 factors that influence decision-making according to the decision-making matrix?
Severity and Likelihood
This is the approach to defensive behavior
Directive
Tension Reduction
Tools: Preventive tool, In-The-Moment Tool, Debriefing Tool
Function: Used after a crisis to debrief, Used before a crisis to mitigate risks, Used during risk behavior for safety intervention
Preventive: Used before a crisis to proactively identify risks and implement strategies to mitigate risk
In-The-Moment: Used during Risk Behavior to determine the best safety intervention appropriate to severity of harm
Debriefing: Used after a crisis to discuss the intervention used and the decision-making that guided it. To debrief.
When someone is escalating and has started displaying release/risk behaviors, what should you do with the other individuals in the area?
Separate the individual from the crowd.
Bonus (Inpatient Only): What is the strategy MHRC usually prefers?
Remove the individual from the room or remove the crowd?
Which of these can you do as part of the post-crisis process?
Support in the present
Understand the past
Plan for the future
All of the above
Name the 4 levels of behavior and the corresponding correct approaches
Anxiety - Supportive
Defensive - Directive
Risk Behavior - Safety Interventions
Tension Reduction - Therapeutic Rapport
You get stuck in traffic and arrive late to work for the third time. It influences your behavior.
Getting stuck in traffic is an example of what?
Precipitating Factor
3 examples of the different types of limit setting
Answers will vary but must include examples of:
Interrupt and Redirect
If/When and Then
Choice
What are the 3 reasons for the Supportive Stance?
Communicates Respect
Appears Nonthreatening
Maximizes Safety
What are the five levels of the Verbal Escalation Continuum
Questioning, Refusal, Release, Intimidation, Tension Reduction