Match Game
Non-verbal Behavior
Crisis Development Model
Verbal Escalation Continuum
Miscellaneous
100
Defensive and Directive
Name both the behavior level and the staff attitude/approach for level 2 in the Crisis Development Model
100
The space around you, it is considered an extension of yourself, generally 2-3 feet.
What is proxemics (or personal space)
100
This is the third level in the crisis development of an acting out individual.
What is Acting Out
100
These are the two types of questions.
What are information seeking and challenging.
100
This is the percentage of communication that is made up of body language.
What is 50%.
200
These are the two things you should do when faced with a strike
What is block and move
200
These are the three reasons for using the CPI supportive stance.
What is: communicates respect, not threatening, and saftety.
200
This is the staff response to the last step in the crisis development of an acting out individual (tension reduction).
What is therapeutic rapport
200
These are the five steps in the verbal escalation continuum.
What are questioning, refusal, release, intimidation, and tension reduction.
200
This is an active process used to discern what a person is really saying.
What is empathetic listening.
300
Hair pull, bite, and choke are these types of physical assault.
What is a grab
300
Tone, volume, and cadence are components of this factor in communication.
What is paraverbal communication.
300
This is how staff should respond to an individual in the Defensive stage.
What is Directive
300
This is what you should do when faced with an information seeking question.
What is answer it!
300
These are the three keys to setting limits.
What are: keep them simple and clear, keep them reasonable, and keep them enforceable.
400
These are the two types of advantages you should use when grabbed.
What are psychological and physiological
400
Size, appearance, hygiene, gender, familiarity, age, and culture all influence this.
What is personal space distance/comfort level.
400
This stage can be thought of as "the fence".
What is step 2- defensive
400
This is what you should do when faced with an individual who is verbally threatening or intimidating you.
What is take it seriously/document it/get help
400
These are three productive results of an increase in fear and anxiety (in staff).
What is an increase in speed/strength, a decrease in reaction time, and an increase in sensory acuity.
500
This is the only time that you should consider utilizing Nonviolent Physical Crisis Intervention
What is AS A LAST RESORT, when a person is an IMMINENT DANGER to him/herself or others!
500
Facial expressions, gestures, posture, and movement are part of this component of communicaiton.
What is kinesics (body language)
500
In this step, the individual experiences a total loss of rational control and becomes an IMMINENT DANGER to him/herself or others.
What is step 3- acting out
500
In this stage, the individual experiences a decrease in physical and emotional energy.
What is tension reduction.
500
The goal of learning CPI is to provide for this for themselves and for the individuals with whom they work.
What is CARE, WELFARE, SAFETY, and SECURITY!
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