Personal Safety
Non-verbal Behavior
Crisis Development Model
Verbal Escalation Continuum
Miscellaneous
100
These are the two forms of physical assault.
What are strike and grab
100
The space around you, it is considered an extension of yourself, generally 1.5-3 feet.
What is proxemics (or personal space)
100
This is the third level in the crisis development.
What is Acting Out
100
These are the two types of questions.
What are information seeking and challenging.
100
This is the percentage of communication that is made up of body language.
What is 50 - 80%. More is received through non-verbals and paraverbals than through actual words.
200
These are the two things you should do when faced with a strike
What is block and move
200
These are the three reasons for using the CPI supportive stance.
What is: communicates respect, not threatening, and saftety.
200
This is the staff response to the last step in the crisis development model (tension reduction).
What is therapeutic rapport
200
These are the five steps in the verbal escalation continuum.
What are questioning, refusal, release, intimidation, and tension reduction.
200
This is an active process used to discern what a person is really saying.
What is empathic listening.
300
Hair pull, bite, and choke are these types of physical assault.
What is a grab
300
Tone, volume, and cadence are components of this factor in communication.
What is paraverbal communication.
300
This is the staff response to an individual in the Defensive stage.
What is Directive
300
This is what you should do when faced with an information seeking question.
What is answer it!
300
These are the three keys to setting limits.
What are: keep them simple and clear, keep them reasonable, and keep them enforceable.
400
These are the two types of advantages you should use when grabbed.
What are psychological and physiological
400
Size, appearance, hygiene, gender, familiarity, age, and culture all influence this.
What is personal space.
400
This level can be broken down into 5 stages
What is defensive
400
This is what you should do when faced with an individual who is verbally threatening or intimidating you.
What is take it seriously/document it/get help
400
This is the value of learning the 4 levels of the Crisis Development Model and the staff response to each.
What is to help us intervene early and appropriately, helps us to avoid over/under-reacting, helps avert a crisis.
500
This is the only time that you should consider utilizing Nonviolent Physical Crisis Intervention
What is AS A LAST RESORT, when all other interventions have been exhausted and a person is a DANGER to him/herself or others!
500
Facial expressions, gestures, posture, and movement are part of this component of communication.
What is kinesics (body language)
500
In this step, the individual experiences a total loss of rational control and becomes an DANGER to him/herself or others.
What is acting out person
500
In this stage, the individual experiences a decrease in physical and emotional energy.
What is tension reduction.
500
The goal of learning CPI is to provide for this for the students and staff you work with.
What is CARE, WELFARE, SAFETY, and SECURITY!
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