The Crisis Development Model
Non Verbal Behavior
Para-verbal Behavior
The Verbal Escalation Continuum
NCVI Potpourri
100
The second stage of the Crisis Development Model
What is Defensiveness
100
Non verbal messages that we transmit
What is Kinesics (Body language)
100
Vocal part of speech excluding the words
What is Paraverbal communication
100
The third stage of the CPI Verbal Escalation Continuum
What is Release
100
A weapon coming in contact with a target
What is A Strike
200
Staff approach to a client/person who shows signs of anxiety
What is Supportive
200
One legs length away and at an angle
What is The Supportive Stance
200
Pitch, Emphasis, Inflection
What is Tone
200
Staff approach for refusal
What is Set Limits
200
The "G" in the COPING model
What is Give
300
The concept that behaviors and attitude of staff impact behaviors and attitudes of individuals and vice versa
What is Integrated Experience
300
An area surrounding ones body- considered an extension of self
What is Proxemics (Personal Space)
300
Rate and Rhythm
What is Cadence
300
The Verbal Escalation Continuum deals with what stage of the Crisis Development Model?
What is Defensiveness
300
An external or internal cause of an acting-out behavior over which staff has little or no control over
What is Precipitating Factors
400
When should nonviolent physical crisis intervention be used?
What is As a last resort - Acting out stage
400
One factor that may influence ones personal space
What is Gender, Size , Culture, Height, Hygiene, Relationship etc.
400
Staff approach for: Tone
What is Try to avoid inflections of impatience, condescension, inattention, sarcasm etc.
400
Staff approach for Release
What is Allow them to vent but keep them safe, remove the audience or the individual if needed
400
The philosophy of this program
What is To provide the best CARE, WELFARE, SAFETY and SECURITY for the individuals in our care
500
Start to regain rationality and a decrease in energy
What is Tension Reduction
500
One reason we use the Supportive Stance
What is Communicates respect, Non threatening/non challenging, Safety- Offers escape route
500
Decible, Loud, Soft
What is Volume
500
A drop in energy post crisis. Regain of rationality
What is Tension Reduction
500
One key to setting limits
What is Simple/Clear, Reasonable/achievable, Enforceable
M
e
n
u