The Crisis Development Model
Communication Skills
Responding to Defensive Behaviors
Decision-making
Odds and Ends
100

Examples of this level on the Crisis Development model include pacing, fidgeting, asking lots of questions, withdrawing, increased or decreased stimming or scripting

What is Anxiety?

100

How you say, what you say

What is paraverbal communication?

100

The staff approach you should take when your student is at the defensive level.

Directive

100

The chance that an event or behavior may occur

What is likelihood?

100

Care, Welfare, Safety, and Security for all

The values the underpin CPI

200

In this staff approach, a person is trying to decelerate the behavior. 

What is Directive?

200

The distance people prefer to maintain between themselves and others

What is personal spae?

200

At this stage on the kite, the student may be seen as unwilling to cooperate or follow instructions.

What is refusal?

200

The chance of a bad consequence.

What is risk?

200

Examples of this intervention include:

Interrupt and Redirect 

When/Then 

If/Then

Fail Safe choies

Limit Setting

300
In this level of the crisis development model, the student begins to lose rationality and may challenge authority.

What is defensive?

300

Personal space, body language, and haptics are elements in this type of communication skill.

What is non-verbal?

300

Your goal for any stage of a crisis is to help the student reach this stage.

What is tension reduction?
300
The decision-making matrix allows you to assess this level of crisis development.

What is risk behavior?

300

Reasons to use this includes communicating respect, appearing non-threatening, and maximizing safety.

What is the supportive stance?

400

In this level of crisis development, the staff approach may include meeting the students basic needs and offering support and encouragement.

What is tension reduction?

400

Postures, gestures, facial expressions, and movements used to communicate.

Body language

400

The intervention of this stage on the verbal escalation continuum include downplaying the challenge, and sticking to the topic.

What is questioning?


400

The level of harm that may occur.

What is severity?

400

Sometimes the risk of doing _____ is better than the risk of ____.

Nothing

Intervention

500

Behavior influences behavior

What is the integrated experience?

500

It is important to observe these as they can reveal any discomfort or distress a student might feel. 

Non-verbal cues

500

At this stage on the kite, a student may have a verbal and emotional outburst, or a high energy output response.

What is a Release?


500

A restrictive intervention may be the right decision as long as it is this.

What is the last resort?

500

According to CPI, all behavior is this.

What is communication?

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