CPI Crisis Development Model
This is the suggested staff response when a client is exhibiting Defensive Behaviors.
What is Directive?
A client sighs and rolls their eyes when you are speaking is an example of this overall communication categorythey are exhibiting
What is Non-Verbal Communication
These are the two basic types of questions in Stage 1 of the Verbal Escalation Continuum.
What are Information-Seeking Questions and Challenging Questions?
The overall philosophy of CPI is guided by "Care, Welfare, Safety, and ____________.
What is Security?
When client Janet is observed pacing across the room, muttering to herself and biting her nails, she is exhibiting this level of the four stages of the CPI CDM.
What is Anxiety?
Considerations of client tone, volume, and rate of speech apply to this overall form of communication.
What is Paraverbal Communication?
A client asks: "What are the hours I can do my laundry?" is an example of this type of question.
What is Information-Seeking question?
Please name the two major considerations used by CPI regarding Risk Assessment.
What is Likelihood and Severity?
A client is throwing chairs in a crowded room and is an immediate risk to others. What is the appropriate staff response according to the CPI CDM.
What is Safety Intervention?
Please name two of the three major reasons we use the CPI Supportive Stance.
What is Safety, Respect, and Non-Threatening?
Focusing on the desired Positive Outcome is part of this important skill set pertaining to client Refusal behavior.
What is Limit Setting?
The phrase "Behavior Influences Behavior" is part of this important CPI concept.
What is the Integrated Experience?
Please name one of the three major reasons why we use the CPI Crisis Development Model.
What is Preventing Crisis; Responding Early and Appropriately, and avoiding Overreacting or Underreacting.
Allowing space for silence is an important part of this listening skill.
What is listening with empathy?
When a staff member is threatened by a client and seeks support from the Shift Supervisor they are operating at this stage of the Verbal Escalation Continuum.
What is Intimidation?
When considering the importance of Personal Space, please name two of the three important words - all which begin with the letter 'P".
What is Position, Posture, and Proximity?