Personal Safety Techniques/Nonviolent Physical Crisis Intervention
100
Approach to this behavior level involves the staff member taking control of a situation by setting limits
What is the defensive stage?
100
Three factors that impact a person's personal space...
What are gender, size, cultural background, age, etc.
100
Two types of questions a person may ask during the first stage on the verbal escalation continuum
What are information seeking and challenging?
100
Behaviors and attitudes of staff impact the behaviors and attitudes of students and vice versa.
What is the integrated experience?
100
Name two examples of strikes.
What are stab, hit, kick, throw something, etc.
200
This behavior level is characterized by a noticable change or increase in behavior.
What is the anxiety stage?
200
How you say what you say...
What is paraverbal communication?
200
The active process to discern what a person is saying
What is empathic listening?
200
The ability to not take acting out behavior personally.
What is rational detachment?
200
An attempt to control or destroy someone's anatomy.
What is a grab?
300
In this behavioral level, you may see a person totally lose self-control and/or become a danger to himself or others.
What is the acting out person stage?
300
Three components of paraverbal communication...
What are tone, volume, and cadence?
300
When a person is in the refusal stage of the verbal escalation continuum, these are appropriate interventions
What are setting limits and being directive?
300
Internal/external causes of acting out behavior over which staff have little or no control.
What are precipitating factors?
300
Name two of the three ways to gain a psychological advantage during a crisis situation.
What are stay calm, have a plan, add an element of surprise?
400
From the bottom (largest impact) to the top, list the three components of communication...hint...triangle
What are non-verbals, paraverbals, verbals?
400
Three "DO's" for staff to remember when engaging in verbal intervention
What are to remain calm, be nonjudgemental, isolate the situation, listen, be aware of nonverbals, be consistent, etc.?
400
Name two of the three unproductive reactions to staff fear and anxiety.
What are freeze, over-react, and act inappropriately?
400
Name two of the three reasons to use a team approach if possible as opposed to an individual approach.
What are safer, more professional, protection from litigation?
500
The four behavioral levels of the crisis developmental model with the corresponding staff approach...
What is anxiety/supportive; defensive/directive; acting out person/non-violent physical crisis intervention; tension reduction/therapeutic rapport
500
Three reasons for using the supportive stance...
What are safer, less-threatening, and more respectful?
500
Three of the five key components of empathic listening that are important for staff members to remember.
What are be nonjudgemental, give undivided attention, allow for silence (reflection), focus on feelings not just on facts, use restatement to clarify?
500
Name three productive reactions to staff fear and anxiety.
What are increase in speed and strength, increase in sensory acuity, and decrease in reaction time?
500
Name two of the three control dynamics to remember during the CPI Team Control Position.
What are control arms as weapons by reducing upper body strength (palm up, arm up, wrap and anchor); reduce lower body strength (shoulders below hips); reduce mobility (bring forward onto toes)?