Nonverbal Communication
Personal space, body language, and communication through touch are?
What is Proxemics, Kinesics, and Haptics
Crisis Developmental Model
1. 1.
2. 2.
3. 3.
4. 4.
Crisis Developmental Model
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Risk Behavior 3. Physical Intervention
4. Tension Reduction 4. Therapeutic Rapport
What is paraverbal communication?
The vocal part of speech, excluding the actual words one uses.
What are the 5 parts of the Verbal Escalation Continuum? (The Kite)
1. Questioning
2.Refusal
3. Release
4. Intimidation
5. Tension Reduction
What does it mean to rationally detach?
The Supportive Stance is maintained by keeping a distance of one leg-length from the person and by remaining at an angle. What are the three things they convey?
Communicates respect, nonthreatening, and maintain safety.
Beginning to lose rationality, refusal, and belligerence is sign of?
A youth in the Defensive stage.
Sarcasm and impatience. Shouting and whispering. How fast or slow you speak. These are examples of what?
Tone, Volume, and Cadence
What part of the Crisis Developmental Model does the Verbal Escalation Continuum take place?
In the Defensive Stage
What are participating factors?
Participating factors ( Internal or external causes of behaviors)
Handshakes, holding hands, backslapping and high fives, a pat on the back, or brushing against arms are examples of what?
What is haptics.
In maple, youth JJ was on the court playing basketball where he and another peer engaged into a physical altercation. Staff was able to separate the youth, but youth JJ continued to escalate. How should the staff respond to the youth's behavior?
Physical Intervention (examples)
Mr. Cannon entered the school building and saw a youth walking down the hallway. Mr. Cannon immediately shouted at the youth and asked why he was in the hallway. The youth staff member alerted Mr. Cannon that they were completing bathroom breaks. What did Mr. Cannon struggle with?
Volume, Tone, and Overreacting
In the Questioning phase of the Verbal Escalation Continuum, what are the two types of questions a youth can ask and what should staff's response be.
Information Seeking (Give rational response or answer question.
Challenging (Downplay the challenge. Stick to the topic and set limits)
The ability to effectively assess the risk regarding the likelihood and severity of an outcome is called what?
The Decision Making Matrix
Body language, gestures, arms folded, and antagonistic movements are examples of what nonverbal communication?
What is kinesics
Casey is a staff member who works in Magnolia, a youth recently became irate in the classroom and had to be placed into a therapeutic restraint. During the restraint the youth spit in Ms. Casey's face. After the restraint the youth was apologetic, but Ms. Casey was still upset. What is the important thing she should do to prevent from damaging rapport?
Re-establish communication (Therapeutic Rapport)
Staff fear and anxiety can be productive and unproductive when working with our youth. What are two ways staff's fear and anxiety can be productive and unproductive?
Unproductive: Productive:
1.Freeze 1.Increased speed/strength
2.Respond Inappropriately 2. Increased alertness
It is time to transition to lunch and youth KP is refusing to transition. In this phase staff begins to set limits with the youth providing her with the proper intervention. What are the three keys to limit setting?
1. Simple and Clear
2. Reasonable
3. Enforceable
Likelihood and Severity means what in the decision making matrix?
Likelihood- the chance that an event may occur.
Severity- the level of harm that may occur.
There's a youth in Sequoia who struggles with proxemics with female staff. The youth is prompted daily on his behavior, what should the youth's focus item be geared towards?
Personal space.
In the crisis developmental model, it states a behavior that the youth may display and the matching approach that staff should respond with. It has been stated the easy to remember this process is knowing that behavior matches behavior. What is this process called?
The Integrated Experience
If a person overreacts with a youth, what vocal part of speech changes?
Volume and Cadence
Empathic Listening is a powerful tool for building relationships with our youth. By taking the time to listen, you demonstrate your commitment to them. What are three key elements of empathic listening?
1. Be nonjudgmental
2. Give them your undivided attention
3. Restate and paraphrase
How do you decide if an event is low risk or high risk?
Low Risk - A likely event with a low severity of harm.
High Risk- A likely event or behavior with a high severity of harm.