Customer Service
More Customer Service!
So, you made a PowerPoint...
CSSR Standards
Misc.
100
Define "Internal Customers".
The people you work with inside your own organization
100
Define "External Customers".
The people you work with from other organizations
100
How many slides were on your PowerPoint?
9
100
How many CSSR Standards are there?
8
100
What does CPP stand for?
Career Preparation Period
200
Define "ADA"
Americans with Disabilities Act
200
What is the best example of "Added Value"?
"Buy one, get one free"
200
What was on Slide #1 of your PowerPoint?

Your trade choice, your first & last name, a picture depicting your trade

200
This CSSR Standard refers to using appropriate language, volume, tone and non-verbal's to express thoughts, feelings and ideas; that you ask questions for clarification, you listen effectively and you follow directions.
Communications
200
Where is all of CPP required to sit for the Monday Morning Business Meeting?
In the front row
300
What term meets the following definition?


"A process that occurs when two opposing sides come together to reach an agreement"

MEDIATION
300
What term meets the following definition"


"The extra, over and above the basic product or service offer that an organization makes to it's customers"

ADDED VALUE
300
What is a MAC12 Plan? (this was on Slide #5)
Military, Advanced Training, College, Workforce at $12/hour or more
300
Tell me how you could get a "5" from me for the week...

You never had to be addressed for your language, and encouraged your peers to do the same. You never had to be addressed for having your cellphone or headphones out, and encouraged your peers to do the same. You arrived early to every single class/block. You were always in full uniform with professional hygiene and grooming. You never had to be addressed for piercings. You never had a hood up or your head on the desk, and encouraged your peers to do the same. You completed all of your work, and helped peers who were struggling. You read out loud from reading materials. You answered questions. You participated in class discussions; sometimes starting them. You went "above and beyond" when it came to Community Service. You assisted in re-directing your peers. You assisted in keeping the classroom neat and tidy. 

300
What days, what times and where do the 2 *MANDATORY* pre90 groups take place? 

Wednesday @ 6:30 (on dorm)

Thursday @ 6:00 (in Rec.)

400
What term meets the following definition?


"The relationship a customer has with an organization, business, or individual that is providing a good or service"

CUSTOMER RELATIONSHIP
400
Who is responsible for customer service in a work environment?
EVERYONE


(Management, Salesperson, Maintenance Workers, etc.)

400
What was the last slide about?
A CSSR Standard you struggle with and how you can work to improve it
400
Tell me what your favorite CSSR Standard is and why...
Response must be quality for points!
400
What does it mean to "Start A Chain Reaction"?

You do something kind for someone else --> That person does something kind for someone else --> That person does something kind for someone else --> That person does something kind for someone else --> That person does something kind for someone else

500

Who can be all of the following?

1. Someone who receive service from a service provider

2. Can be both internal and external

3. Can be either a person or a company

CUSTOMER
500
What term meets the following definition?


"The overall quantifier and assurance that all parts of a company or organization are working well. Management of a process or product that assesses quality from start to finish"

TOTAL QUALITY MANAGEMENT
500
Name 3 Advanced Training Requirements...
Complete Job Corps Data Center, Have your HSD,

Health Clearance, NO NIR's, Driver's License, Recommendation letter from Ferguson, NO UA's

500
Name ALL 8 CSSR Standards...
Workplace Relationships & Ethics, Personal Growth & Development, Communications, Interpersonal Skills, Information Management, Multicultural Awareness, Career & Personal Planning, Independent Living
500
Tell me how you can promote kindness on center...
Response must be quality for points!
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