Background Information
Canadian Pacific Railway
True or False: The Client can place their order via their ATS
True
True or False: The Client can view status via their ATS
True
What's the name of their ATS system?
SuccessFactors
How does the Candidate verify their Identity?
EIV (Electronic Identification Verification)
True or False: If the Candidate lives in Canada, the Client can initiate their order either via their ATS or through Triton
False. The Client will initiate all requests for Candidates currently living in Canada, through their SuccessFactors (SF) ATS.
What languages is Triton available in?
English and French
How does the Candidate know if their Identity was confirmed?
The Candidate will receive a message advising their request has been submitted and providing a Confirmation Number
True or False: The Client can view results via their ATS, Triton, and ACE
False. Results are only viewable in Triton
Where in Triton can you view Completed Searches?
View Requests
If the EIV was failed, how does the Candidate verify their identity?
Download and Print the attachment that include a form with a barcode (they can also present it from their mobile device). The form also includes a list of the closest Canada Post locations. They will bring the form and 2 forms of identification to Canada Post.
OR
The Client can verify the Candidate's identity by viewing their ID's and signing the authorization form.
If the Candidate lives outside of Canada, what is needed from the Candidate to initiate the order?
The International Form completed and signed and 2 forms of ID
Where in Triton can you view Pending Searches?
Reports
How long does the Candidate have to complete the identity verification process if EIV was failed?
Within 48 hours
What format must all attachments and documents be in?