KPI
What are the two KPI included in your CPS
Leader listening & Accuracy
What is the name of the Senior Manager for Credit/CPR
Kirsten Ferguson
Thank you for calling NSL or This is Aaron how can I help you?
Professional
What does CPR mean?
Coins procedures routine
It's no longer called Quarterly Achievers but...…...
Momentum Award
You were deducted 60 points from this KPI.
ACCURACY
What does "L" stand For
Language
Do all you can do to own the interaction
Ownership
Typically, what' the strongest muscle in the human body?
The masseter - the main jaw muscle
What star sign would someone born on August 24th be?
Virgo August 23 - September 22nd
Caller commented that "you are a Rockstar!"
PNPs (Survey)
To be very upbeat and confident - what are talking about?
Tone
Aaron really connected with me.
Genuine Care
The bathroom is flooding in my branch
Premises Option 5
Italy
Your Engagement time is too long
AHT
What does "V" mean
Value
What does the AC button on a calculator stand for?
All Clear
Parlez-vous français
Montreal que or phone number
CIBC
What does the acronym mean?
Canadian Imperial Bank of commerce
Oops! I forgot to take my break on time
Adherence
What is the name of the charity associated with CIBC
Benevity
Out of all 3 Leader Listening which question do you think is the most important ?
All 3 (LOL)
I would like to know how to complete a blend rate on a mortgage
Option 4 2 and 1?
How Many Canadian Cities have more than 1 million residents
6
Toronto, Montreal, Vancouver, Calgary, Edmonton & Ottawa