Acronyms
Cherwell Ticketing
Popular Software
Random Trivia
CPS History
100
CAB
What is Change Approval Board?
100
Help! I forgot my password!
What is a Service Request?
100
This software contains formulas in cells to examine or distribute data.
What is Microsoft Excel?
100
A phlebotomist extracts this from the human body.
What is blood?
100
The Year Was 1858
What is the year City Public Service began?
200
SLA
What is Service Level Agreement?
200
When someone calls in with a Work Request As-Built in construction with conflicts, this GIS team should own the ticket.
What is GIS Services?
200
This software allows you to grab screenshots.
What is Snag It?
200
Feet in a Fathom
What is six?
200
The Year Was 1860
What is the year CPS Energy was established as a natural gas provider?
300
GIS
What is Graphical Information Systems?
300
SLA Due Date for Priority 5 Incident
What is 2 Weeks?
300
A next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service.
What is Finesse?
300
Moe's pet cat in the Simpsons
What is Mr. Snookums?
300
The year was 1942
What is the year City Public Service was purchased by the City of San Antonio
400
OMS
What is Outage Management System?
400
This happens when a Normal RFC's Planned Start is less than 2 weeks from the date that the ticket is created.
What is a Normal Exception?.
400
This software provides web conferencing, video conferencing, and online meetings services. It has an easy-to-use interface that you can use to meet online with colleagues to discuss work and share files and applications in real-time.
What is WebEx?
400
Larget moon of Saturn
What is Titan?
400
The City of San Antonio is this to CPS Energy
Who owns CPS Energy?
500
NERC
What is North American Energy Reliability Corporation?
500
Hardware purchases require this.
What is an approval?
500
This software is for enterprise resource planning.
What is SAP?
500
Directed Back to the Future
Who is Robert Zemeckis?
500
Are ranked lowest in the Nations 20 Largest City's
CPS Energy Bills
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