NAME & CONTACT ERRORS
This is the most common reason a request is returned involving personal identifiers
What is incorrect legal name information?
Name one of the only categories of reports you should pull for OOS
What is victim, substantiated perpetrator, or unsubstantiated perpetrator, or unsubstantiated perpetrator?
What should you do if a document uploaded belongs to a different applicant?
What is return for correction? OR Return for correction
If a match shows no flag, do you have to open the profile?
What is no?
What must an asylum seeker provide for their request to be processed?
What is an ID or passport copy? OR A copy their ID or passport
True or false: We return a request if the agency has no contact info, even when a third-party screening company submitted it.
What is false? Or True
How long do you hold an OOS request while awaiting missing information?
What is 10 days?
Unreadable or incorrect file types fall under this return category.
What are document upload errors? OR document upload errors
Where do pending assessments appear?
What is the results screen?
Where do you add verification documents for no-name applicants?
What are internal notes? OR Internal notes
List one example of a legal name error that requires a return.
What is reversed first/last name, nickname instead of legal name, or missing last name?
This type of letter is only required when actual records are being released?
What is an OOS cover letter?
If someone attaches a cover letter to a No Records Found OOS response, what is the correct action?
What is remove/do not use the cover letter? OR Remove/do not use the cover letter
Opening a profile that does not have a red flag is optional unless you need what type of information?
What is additional context?
The does the acronym ACP stand for?
Address confidentiality program
If a request has multiple name variations with no explanation, what should the reviewer do?
What is return for clarification?
Should Accuring or CLEAR be used to verify OOS applicant information?
What is no?
What step helps avoid duplicated external notes?
What is separating internal vs. external communications? OR separating internal vs. external communications
True or False: You must open every profile to confirm assessment status.
What is false?
No-name applicants can be automatically marked as No Records Found.
What is false? OR False
Why must internal notes NEVER be copied externally?
What is to prevent applicants/agencies from seeing internal-only communication and accidental duplication?
If an agency never responds to your request for more information, how do you complete the request?
What is process as No Records Found?
True or false:You should enter correction blurbs for external use when returning a request
What is true? OR True
Why is it helpful not to open every match unnecessarily?
What is to save time and reduce workload?
Why can’t the reviewer pull identity information from databases for no-name applicants?
What is we do not have database access for that, and must rely on provided documents?