Understanding Crisis
A crisis is defined as this type of emergency determined by the individual experiencing it.
self-defined emergency
Peer supporters bring this powerful tool to crisis situations that professionals may not always have
lived experience
One of the first priorities during a crisis is making sure this is present for everyone involved.
safety
Families and trusted individuals in someone’s life are often called these supports.
natural supports
During crisis, individuals may need help identifying these urgent concerns.
immediate needs
A crisis occurs when circumstances exceed a person’s ability to do this.
cope or self-manage
Peer support during crisis focuses on listening, compassion, and this type of nonjudgmental support.
empathetic support
Speaking slowly, listening carefully, and maintaining a calm presence helps create this environment.
sense of calm or emotional safety
Involving trusted supports can help create this stronger network around the person in crisis.
support system
Examples of immediate needs may include food, shelter, safety, or this type of support.
medical or emotional support
Crises often occur suddenly and create feelings of confusion, panic, or this.
feeling overwhelmed or unbalanced
Peer specialists help people identify these immediate concerns during crisis.
immediate needs
Peer supporters should avoid arguing and instead practice this communication skill.
active listening
Peer specialists can help families understand crisis situations through this
education or information sharing
Peer specialists can help individuals break large problems into these smaller, manageable steps.
achievable steps or small actions
One important feature of a crisis is that the situation involves something deeply important to this person.
the individual experiencing the crisis
Peer supporters may help connect individuals with these helpful services or supports
community resources
Asking open-ended questions helps peers express this during a crisis
their thoughts and feelings
Families experiencing crisis may also need this emotional support from peers.
validation or understanding
Helping someone identify what would help them feel safer right now focuses on this timeframe.
present moment
A crisis can also be described as this type of moment where an important decision or turning point happens.
critical turning point
Instead of “fixing” the problem, peer supporters focus on offering this powerful recovery value.
hope
Supporting someone during a crisis often begins with helping them feel this before solving problems.
feeling heard or understood
Including natural supports can help create these longer-term supports after the crisis ends.
ongoing recovery support
Addressing immediate needs can help reduce this overwhelming feeling during crisis.
distress or panic