Medical Care
The term used to describe sophisticated and highly complex medical care is
a) managed care
b) primary care
c) secondary care
d) tertiary care
D
Which department performs blood cultures?
a) Hematology
b) Microbiology
c) Serology
d) Urinalysis
B) Microbiology
the best way to handle a "difficult" or "bad" patient is to:
a) help the pt feel in control of the situation
b) leave the room without collecting the specimen
c) speak very firmly to maintain your dominance
d) threaten to report the pt to his or her doctor.
A) Help the pt feel in control of the situation
A phlebotomist who appears knowledgeable, honest and sincere is creating in the pt a sense of:
a) control
b) dependency
c) empathy
d) trust
d) Trust
Jazmine Grady is in the lab and talking to Diamond Green who is emotional and cannot understand what Jazmine is saying to her. This is an example of:
a) Invasion of intimate zone
b) lack of professionalism
c) a communication barrier
d) all of the above
C- A communication barrier
Another term for outpatient care is:
a) ambulatory care
b) non-ambulatory care
c) nursing home care
d) rehabilitation care
A- Ambulatory care
a)Cardiodiagnostics
b) Electroencephalography
c) Respiratory Therapy
d) Endocrinologist
1) C- Respiratory Therapy
Two-part Question:
1) Telephone etiquette involves:
a) keeping your statements simple and to the point
b) leaving a person on hold until you have the answer.
c) referring an emotional caller to the administrator
d) remaining anonymous to avoid any problems
2) Which of the following actions by a phlebotomist does not encourage good verbal communication?
a) Active listening
b) Giving feedback
c) Watching nonverbals
d) Using cliches
1) A- keeping your statements simple and to the point
2) D- Using cliches
2- part question:
a) A phlebotomist participates in continuing education programs to:
a) avoid state licensure or certification
b) eliminate the need for annual evaluation
c) explore other employment in healthcare
d) stay up to date on the latest procedures
2) Which one of the following projects a professional image for a phlebotomist?
a) A strong-smelling scent
b) Closed-toe, conservative shoes
c) Long hair surrounding the face
d) natural looking artificial nails
1) D- stay up to date on the latest procedures
2) B- Closed-toe, conservative shoes
2- Part Question:
1) Martin Stevens is drawing blood on Mr. Booker, which of the test below that Martin drew will be sent to the coagulation department?
a) BUN
b) D-dimer
c) CBC
d) CMP
2) Phlebotomy has changed since it's early conception over 2000 years ago. However, there is one ancient technique that is being used in modern phlebotomy today. Which one below:
a) Cup
b) Bleeding bowl
c) Fleam
d) Syringe
1) B- D-dimer
2) A- cup
Two-part question:
1) Which of the following is the name or abbreviation of the federal law that established standards for the electronic exchange of pt information:
a) HIPAA
b) CLIA
c) Medicare
d) OSHA
2) A prepaid group healthcare organization in which members must have preauthorization for certain medical procedures is a(n):
a) DRG
b) HMO
c) IDN
d) CPT
A- HIPAA
B- HMO
Two-part Question:
1) With which other hospital department would the lab coordinator therapeutic drug monitoring:
a) nuclear medicine
b) pharmacy
c) physical therapy
d) radiology
2) Which person in the department alerts the personnel of the latest standards and regulations set by CAP?
a) Coordinator, Quality and Compliance
b) Manager, Central Processing
c) Supervisor, Immunohematology
d) Supervisor, Immunology
1) B- Pharmacy
2) A- Coordinator, Quality and Compliance
Two-part Question:
1) Which of the following is an example of proxemics?
a) eye contact
b) facial expression
c) personal contact
d) personal hygiene
2) Which of the following is an example of negative kinesics?
a) eye contact
b) frowning
c) Shouting
d) Smiling
1) C- personal contact
2) B- Frowning
2-Part Question:
1) Which of the following is an agency that certifies phlebotomists?
a) ASCLS
b) ASCP
c) CLSI
d) NAACLS
2) Phlebotomy is used as a therapeutic treatment for which of the conditions below:
a) Leukemia
b) Phlebitis
c) Polycythemia
d) Diabetes
1) NAACLS
2) Polycythemia
2- Part Questions:
1) The AMT, ASCP, and ACA are agencies that:
a) monitor communicable diseases
b) license allied health professionals
c) certifies lab professionals
d) inform schools of the required curriculum
2) Jenna Graves is with a pt, and she is about to draw the pt's blood. The pt ask Jenna a question and her response to confirming the pt should be:
a) I understand how you must be feeling
b) I have no idea how long it will take
c) I do not know what you mean
d) Ask your provider
1) C- Certifies lab professionals
2) A- I understand how you must be feeling
Two-Part Question:
1) The abbreviation for the coding system used by physicians for pts seen in the ambulatory setting and for physician billing in hospitals is called:
a) PPO
b) CPT
c) PPS
d) DRG's
2) Which is a federal program that provides medical care for the indigent (a needy person)?
a) HIPAA
b) Medicaid
c) Medicare
d) PHS
1) B- CPT
2) B- Medicaid
Two-part Question:
1) Which supervisor oversees the typing and crossmatching of transfusion units in the lab?
a) supervisor, cytology
b) supervisor, flow cytometry
c) supervisor, Immunohematology
d) supervisor, immunology
2) Another name for the blood bank department is:
a) Immunohematology
b) Immunology
c) Microbiology
d) Serology
1) C-Supervisor, Immunohematology
2) A- Immunohematology
2- Part Question"
1) Which of the following is a characteristic of good work ethic?
a) aggressiveness
b) indifference
c) dependability
d) self interest
2) A nationally endorsed principle ensuring that pts and their families understand their rights and responsibilities while in a healthcare facility can be found in:
a) federally mandated HIPAA regulations
b) prepaid healthcare insurance plans
c) protected health information documents
d) the Patient Care Partnership brochure
1) C- Dependability
2) D- The patient care partnership brochure
2- PART QUESTIONS:
1) You are told to go to the nephrology department to draw a specimen on Mr. James Charles. Mr. Charles is most likely being treated for which of the following disorders:
a) joints
b) kidney
c) lungs
d) stomach
2) What are the credentials of a phlebotomist who takes and passes the AMT certification?
a) MLT
b) RPT
c) CPT
d) PBT
1) B- Kidney
2) B- RPT
2-Part Question:
1) You are drawing working at the Delaware State Trooper 3. You are asked to draw 3 ETOH for 3 suspected DUI. What color tube will you use?
a) Lt Blue
b) Navy Blue
c) Gray
d) Green
2) Dr. Tilden-Burton wants you to draw an HCG on Hayley Hamilton. Which department will you send the test?
a) Microbiology
b) Immunology
c) Chemistry
d) Toxicology
1) C- Gray
2) C- Chemistry
Two-Part Question:
a) A primary care physician (PCP) is considered the pt's gatekeeper in which type of managed care plan?
a) CMS
b) HMO
c) PHS
d) PPO
2) It is the responsibility of the designated case manager or gatekeeper in managed care to:
a) know the pt's financial capabilities
b) manage the pt's extracurricular activities
c) provide early detection of the pt's disease
d) share the pt's information with the family
1) B-HMO
2) C- Provide early detection of the pt's disease
Which part of a phlebotomist's duty involves prioritizing specimens to ensure desired TAT?
a) Collect and perform point-of-care testing (POCT)
b) Collect venipuncture and capillary specimens
c) Prepare patients and site for specimen collection
d) Transport and dispatch samples efficiently
D) Transport and dispatch samples efficiently
3- Part Questions:
1) Which of the following represents improper telephone protocol?
a) answering the phone promptly
b) Clarifying and recording information
c) hanging up on hostile individuals
d) Restating information received
2) The pt is emotional and cannot understand what the phlebotomist is asking him or her to do. This is an example of:
a) a communication barrier
b) invasion of intimate zone
c) lack of professionalism
d) all of the above
3) Which of the following is an example of a confirming response to a pt?
a) I am on a tight schedule right now
b) I do not know what you mean
c) I have no idea how long it will take
d) I understand how you must be feeling
1) C- hanging up n hostile individuals
2) A- a communication barrier
3) D I understand how you must be feeling
3- Part Question:
1) One of the phlebotomist duties is to:
a) assist with inserting IV cannulas
b) help doctors with direct patient care
c) inform the patients of their test results
d) perform lab computer operations
2) A phlebotomist is told to take procedural shortcuts to save time in collecting specimens during morning sweeps. She disagrees and chooses to follow the rules. Which professional characteristic is she exhibiting?
a) Compassion
b) Diplomacy
c) Integrity
d) Motivation
3) Adana Okafor is working in Dr. Wong's office today as the POL phlebotomist. Adana was told to be mindful of her eye contact that can be considered rude to this particular group of people?
a) Western culture
b) Nigerian culture
c) Latin Culture
d) Asian culture
1) D- Perform lab computer operations
2) C- Integrity
3) D- Asian Culture
Dominique is working at the Smyrna Lab Corp site today. She was reviewing Mr. Eddie Murphy's lab requisition, but she noted that which one below was not present regarding the reason for the blood work and she was not able to draw Mr. Murphy's bloodwork?
a) CPT
b) PPO
c) ICD-10-CM
d) HMO
2) The tourniquet is to be left on for _____.
a) 60 minutes
b) 60 seconds
c) 45 seconds
d) 10 minutes
1) C- ICD-10-CM
2) B- 60 seconds