DEPARTMENT
Which department is responsible for administering pt's oxygen therapy?
a- Cardiodiagnostics
b- Electroencephalography
c- Respiratory therapy
d- Pharmacy
c- Respiratory therapy
One of a phlebotomist's duties is to:
a- assist with inserting IV cannulas
b- help nurses with direct pt care
c- inform pt's of their test results
d- perform lab computer operations
D- Perform lab computer operaions
Which person alerts the personnel of the latest standards and regulations set by CAP?
a- Coordinator, quality and compliance
b- Manager, Central processing
c- Supervisor, Immunohematology
d- Supervisor, Immunology
A- Coordinator, quality and compliance
A phlebotomist participates in continuing education programs to:
a) avoid state licensure or certification
b) eliminate the need for annual evaluation
c) explore other employment in healthcare
d) stay up to date on the latest procedures
D) Stay up to date on the latest procedures
Eye contact may be considered rude in:
a) Asian cultures
b) Middle Eastern cultures
c) Latin American cultures
d) Western cultures
A- Asian culture (pg. 14- key point)
Which department performs blood cultures?
a- Hematology
b- Microbiology
c- Serology
d- Urinalysis
B- Microbiology
The primary duty of a phlebotomist is to:
a- answer all phone calls
b- collect blood specimens
c- document the workload
d- perform clerical duties
B- Collect blood specimens
1) the AMT, ASCP and ACA are agencies that:
a) monitor communicable diseases
b) license allied health professional
c) certify lab professionals
d) departments within a hospital setting
2) A prepaid group healthcare organization in which members must have preauthorization for certain medical procedures is a(n):
a- DRG
b- HMO
c- IDN
d- SNF
1) C- Certify lab professionals
2) B- HMO
1) The ethical phlebotomist shows respect for the profession by taking the time to communicate with:
a) clarity, empathy and confidence
b) clarity, courtesy and compassion
c) compassion, respect and integrity
d) Dependability, self-motivation and clarity
2) Phlebotomist, Monique, must work in the intimate zone, as she searches and palpates for veins to perform a venipuncture. Which zone radius is considered the intimate zone?
a) 1.5 ft-4ft
b) 4-12ft
c) 1in-18in
d) 10ft and up
1) B- clarity, courtesy and compassion (pg. 13)
2) C 1in.-18in (pg. 15)
1) Which of the following is a characteristic of good work ethic?
a) aggressiveness
b) indifference
c) dependability
d) self interest
2) Which of the following ancient bloodletting instruments has a counterpart in a modern-day bleeding device?
a) Bleeding bowl
b) cup
c) fleam
d) Syringe
1) D- dependability
2) B- cup
With which other hospital department would the lab coordinate therapeutic drug monitoring?
a- nuclear medicine
b- pharmacy
c- physical therapy
d- radiology
B- Pharmacy
1) Which of the following actions by a phlebotomist does not encourage good verbal communication?
a- active listening
b- giving feedback
c- watching nonverbals
d- using cliches
2) A phlebotomist who appears knowledgeable, honest and sincere is creating in the pt a sense of:
a) control
b) trust
c) empathy
d) dependency
1) D- Using cliches
2) B- Trust
1) The abbreviations for the coding system used by physicians for pts seen in the ambulatory setting and for physician billing in hospitals is called:
a) CPT
b- DRGs
c- PPO
d- PPS
2) Which is a federal program that provides medical care for the indigent (a needy person)?
a- HIPAA
b- Medicaid
c- Medicare
d- PHS
1) A- CPT
2) B- Medicaid
1) What are the credentials of an AMT-certified phlebotomist?
a) CPT
b) MLT
c) PBT
d) RPT
2) Phlebotomy is used as a therapeutic treatment for:
a) diabetes
b) leukemia
c) phlebitis
d) polycythemia
1) D-RPT
2) D- polycythemia
1) Proxemics is the study of an individual:
a) body language
b) concept of space
c) facial expressions
d) verbal communication
2) Which of the following represents improper telephone protocol?
a) answering the phone promptly
b) Clarifying and recording information
c) Hanging up on hostile individuals
d) Restating information received
1) B- concept of space
2) C- Hanging up on hostile individuals
Another name for the blood bank department is
a- Immunohematology
b- Immunology
c- Microbiology
d- Serology
A- Immunohematology
1) The term phlebotomy is derived from Greek words that, when literally translated mean to:
a) cut a vein
b) draw blood
c) stick a vein
d) withdraw blood
2) A phlebotomist, Asha, is told to take procedural shortcuts to save time in collecting specimens during morning sweeps. Asha disagrees and chooses to follow the rules. What professional characteristic is Asha exhibiting?
a- Integrity
b- Compassion
c- Diplomacy
d- Motivation
1) A- cut a vein
2) A- Integrity
1) This is the abbreviation for a classification system that is only used to determine payment to hospitals for Medicare Services:
a- APC
b- DRGs
c- ICD-10
d- PPS
2) Which of the following is an agency that certifies phlebotomists:
a- ASCLS
b- ASCP
c- CLSI
d- NAACLS
1) C- ICD-10
2) B- ASCP
1) The best way for Shantel to handle a difficult or bad patient is to:
a) leave the room without collecting the specimen
b) speak very firmly to maintain her dominance
c) help the pt feel in control of the situation
d) threaten to report the pt to his or her provider
2) Which of the following tests is performed in the coagulation department?
a) BUN
b) CMP
c) Diff
d) D-dimer
3) Which one of the following projects a professional image for Marc?
a) Clogs
b) Closed-toe, conservative shoes
c) long hair surrounding his face
d) Artificial nails
1) C- help the pt feel in control of the situation
2) D- D-dimer
3) B- Closed-toe, conservative shoes
1) The term used to describe sophisticated and highly complex medical care is:
a) managed care
b) primary care
c) secondary care
d) tertiary care
2) Which of the following is an example of an inpatient care facility?
a) Day surgery facility
b) Dentist's office
c) Children's hospital
d) Physician's office
3) Telephone etiquette involves:
a) remaining anonymous to avoid any problems
b) referring an emotional caller to the administer
c) keeping your statements simple and to the point
d) keeping your statements simple and to the point
1) D- tertiary care
2) C- children's hospital
3) D- keeping your statements simple and to the point
the phlebotomist is asked to collect a specimen from a pt iin the nephrology department. A pt in this department is most likely being treated for a disorder of the
a- joints
b- kidneys
c- lungs
d- nose
b- kidneys
1) The pt is emotional and cannot understand what the phlebotomist, Cheryl is asking him or her to do. This is an example of:
a) a communication barrier
b) invasion of intimate zone
c) lack of professionalism
d) all of the above
e) none of the above
2) Which part of a Veronica's phlebotomy duty involves prioritizing specimens to ensure desires TAT?
a) collect and perform point-of-care testing (POCT)
b) collect venipuncture and capillary specimens
c) Prepare pts and site for specimen collection
d) Transport and dispatch samples efficiently
1) A- communication barrier
2) D- Transport and dispatch samples efficiently
1) Which of the following is the name or abbreviation of the federal law that established standards for the electronic exchange of pt information?
a- CLIA
b- HIPAA
C- Medicare
d- OSHA
2) A nationally endorsed principle ensuring that pts and their families understand their rights and responsibilities while in a healthcare facility can be found in:
a- Federally mandated HIPAA regulations
b- prepaid healthcare insurance plans
c- protected health information documents
d- the pt care partnership brochure
B- HIPAA
D- the pt care partnership brochure
1) Which organization is responsible for the education and training of the phlebotomist:
a) American Medical Technology (AMT)
b) National Accrediting Agency for Clinical Laboratory Science (NAACLS)
c) American Hospital Association (AHA)
d) National Center for Competency Testing (NCCT)
2) The external display of gender through name, pronouns, appearance and behavior is known as:
a) Deadnaming
b) Pronoun
c) Gender expression
d) Gender-neutral pronouns
3) This organization is responsible for most laboratory personnel are set by:
a) Clinical Laboratory Improvement Amendments of 1988 (CLIA '88)
b) HIPAA
c) College of American Pathologists (CAP)
d) National Healthcare Association (NHA)
1) B- National Accrediting Agency for Clinical Laboratory Science (NAACLS)
2) C- Gender expression (pg. 10)
3) A- CLIA'88 (pg. 27)
1) It is the responsibility of the designated case manager or gatekeeper in managed care to:
a) know the pt's financial capabilities
b) provide early detection of the pt's disease
c) share the pt's information with family
d) manage the pt's extracurricular activities
2) Which of the following is an example of proxemics?
a) eye contact
b) facial expression
c) personal contact
d) personal hygiene
3) Which of the following is an example of a confirming response to a pt?
a) I am on a tight schedule
b) I don't know
c) I have no idea how long it will take
d) I understand how you must be feeling
1- B- provide early detection of the pt's disease
2- C- personal contact
3- D- I understand how you must be feeling