Building Personal Capability
What are the five components of emotional intelligence?
Self-awareness, self-regulation, motivation, empathy, and social skills.
What is backward design?
Start with desired results, determine acceptable evidence, then plan learning experiences.
What is contracting in internal consulting?
Agreeing on scope, roles, deliverables, timelines, and measures of success.
What is design thinking?
A human-centered process that provides a means for defining problems from multiple perspectives, brainstorming possible solutions, prototyping those solutions, and then testing and iterating to optimize the best approach. It focuses on the spot where business needs, user needs, and technology or environmental constraints meet.
How should complex information be communicated to learners?
Chunk it, use examples, visuals, and check for understanding frequently.
How does cognitive load theory affect design?
Limit extraneous load, sequence content to manage working memory, and build schemas.
How to design development plans for high potentials?
Individualized pathways with stretch experiences, coaching, and measurable goals.
What are 6 Cs of communication?
clear, concise, concrete, correct, coherent, courteous
What is a RACI matrix and why use it in TD projects?
Defines Responsible/Accountable/Consulted/Informed to clarify roles and reduce confusion.
What are three core facilitation skills?
Questioning, managing group dynamics, and providing constructive feedback.
How to identify future skill needs?
Use trend analysis, industry benchmarking, and scenario planning.
What is fishbone diagram used for?
It is a visual tool used to systematically identify and categorize the possible causes of a problem (effect). Its primary purpose is to find the root cause of an issue in a structured way.
How to ensure content copyrights are respected?
Use licensed materials, attribute sources, and secure permissions for reuse.
What is contribution analysis?
Assess how much training contributed to outcomes among other factors.
What is cohort analysis and why use it?
Comparing groups over time to spot differences in outcomes and refine programs.
What is ADKAR model and when it is used?
It is a structured framework for managing change within an organization. ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement—the five stages individuals and teams move through to successfully adopt and sustain change.
What is scope creep in project management and how to manage it?
Uncontrolled expansion of scope; manage with change control, clear deliverables, and stakeholder sign-off.
What metrics indicate coaching success?
Behavior change, performance improvements, goal attainment, and participant satisfaction.
What is stakeholder value framing?
Presenting initiatives in terms leaders care about (revenue, risk, productivity).
What are the stages of team development according to the Tuckman Model?