Starter
True or False. All phone contacts should be done via Warm Transfer.
True
It is an identity verification process that is used to know if a customer is suited to use our service.
KYC
Which tool is being utilized in production to make outgoing calls?
Salesforce
It is a secondary timer used as a timekeeping device. It can be used to track time independently or in conjunction with the primary timer.
An Auxiliary Timer or Aux Timer
It is a required step for all money service businesses in order to meet banking and anti-money laundering regulations.
KYC
What are the two inboxes of ATO Queue
Escalation Inbox and ATO-Inbox
Can a customer download and review the chat conversation?
No
What are the types of KYC Verification?
Electronic KYC Verification, Passbook KYC Verification and Manual KYC Verification
It is transferring the customer without screening their identity.
Cold Transfer / Blind Transfer
What option should you click in Salesforce in order to set your availability for chat?
Omni-Channel
3rd Party KYC Vendor for Canada
Equifax, IDology
3rd Party KYC Vendor for United Arab Emirates
None