A reservation booked under AIG calls at 6pm to cancel their reservation for tomorrow what is the charge?
What is $50
100
What is the charge for a member guest to check into their room at 8am?
What is $0 members receive free early check in
100
An Expedia reservation is made for one person, however they arrive with 2 people does an extra person fee apply?
What is No Reseller reservations all include 2 ppl.
100
How many sofa beds are in the hotel?
What is 5
100
A CQ discounts reservation says comp in the notes but the package code is F&F. Guest says it should be comp who should you ask?
What is Supervisor
200
What is IBM's cancellation policy?
What is 6pm day of arrival
200
How many gold reward points does it take for a NOTH?
What is 2
200
A booking.com reservations arrives at 10:30 and wants to check in what if any fees apply?
What is $50 early check in charge
200
what room numbers on floor 5 have window HVAC units?
What is 502/503/504/505
200
Priceline.com reservation gets checked in and guest cc is swiped prior to the priceline card being charged. How do you get the cc information?
What is in the notes section of the reservation, it is also available via synxis
300
An Expedia GPOB reservation no-shows for their stay. The reservation was for 3 nights what are the total charges?
What is one night room and tax
300
Mary is a MEC member who booked a standard but wants to upgrade to a superior what are her payment options?
What is either pay the upgrade fee or us Gold Reward points to upgrade
300
Hotwire reservation calls to change arrival date what are their options?
What is No changes can made to hotwire reservations
300
How many rooms can be converted to two twin beds?
What is 14
300
A guest asks when the last elevator inspection took place how do you get the information?
What is reference the inspection sheet in the elevator machine room or ask a member of maintenance.
400
A guest has a reservation arriving today it is booked under member company Accenture. They call the hotel at 5pm to change arrival from today to tomorrow. What if any cancellation fee applies.
What is one night room rate
400
A IBM guest checked out yesterday. He enrolls in gold rewards today can he receive credit for his previous stay?
What is Yes they have 48 hours to enroll.
400
Mr. Calderon arrives at 5pm to check into his reservation. He has a two night reservation booked via booking.com, during check in he informs you that he will only need the room for one night. What if any fee is associated with this change?
What is Full night early departure charge.
400
How many standard rooms does the hotel have?
What is 74
400
Restaurant Patrick informs you that they are unable to post a check to a guest room all other functions of their system are working.
What is IT this is an interface issue with our computer system.
500
A priceline reservation for 3 nights is cancelled 4 days prior to arrival what if any is the fee?
What is full reservation value
500
Mr. Smith arrives at 5pm to check in. He has a reservation for two nights with Thomson Reuters, however he informs you that he will be checking out tomorrow. What if any fee applies?
What is $50 early departure charge
500
A regular Expedia reservation calls to cancel two days prior to arrival. What if any are the charges?
What is Nada
500
What floors have GRC?
What is all except 4&7
500
Restaurant Patrick informs you that they are unable to close any checks no matter the payment method.